IT Site Engineer: 2nd/3rd Line Support Lead

Blenheim Schools; Walsall; Presencial; GBP 26 000 - 32 000; Tempo integral

Resumo da oferta

Hydesville Tower School is seeking an IT Site Engineer to provide expert 2nd line support and be the primary IT contact for the site. You will own incidents and requests, ensuring a reliable, high-quality service across hardware, software and connectivity.

You’ll troubleshoot across Windows servers, AD, M365, Google Workspace and cloud services while mentoring 1st/2nd line staff and supporting IT projects and rollouts at Hydesville Tower School.

Qualificações

• Experience in a 2nd or 3rd Line IT Support role, ideally within a Service Desk or MSP environment.
• Strong knowledge of Windows server environments and desktop operating systems.
• Experience managing Active Directory, Microsoft 365, Azure AD and/or Google Workspace environments.
• Knowledge of networking technologies, including LAN/WAN, Cisco Meraki and network troubleshooting.
• Driving Licence desirable

Responsabilidades

• Providing 2nd line support for hardware, software, network and infrastructure issues.
• Acting as the main IT contact for your assigned site, building strong relationships with colleagues and stakeholders.
• Managing incidents and service requests through to resolution, escalating where required.
• Supporting and mentoring 1st and 2nd line engineers as a senior point of escalation.
• Administering user accounts, permissions and access across Active Directory, Microsoft 365, Azure AD and Google Workspace.
• Supporting Windows server environments, cloud services and business applications.
• Managing laptops, mobile devices and tablets, including Intune and Jamf administration.
• Supporting networking equipment, connectivity, cloud telephony and multi-site infrastructure.

Conhecimentos

2nd/3rd Line IT Support

Windows Server

Active Directory

Microsoft 365

Azure AD

Google Workspace

Networking

Cisco Meraki

Intune

Jamf

Ferramentas

Intune

Jamf

Descrição da oferta de emprego

Hydesville Tower School is seeking an IT Site Engineer to provide expert 2nd line support and be the primary IT contact for the site. You will own incidents and requests, ensuring a reliable, high-quality service across hardware, software and connectivity.

You’ll troubleshoot across Windows servers, AD, M365, Google Workspace and cloud services while mentoring 1st/2nd line staff and supporting IT projects and rollouts at Hydesville Tower School.