IT Site Engineer: Lead 2nd/3rd Line Support at School

Blenheim Schools; Birmingham; Presencial; GBP 26.000 - 32.000; Jornada completa

Descripción de la vacante

Hydesville Tower School is seeking an IT Site Engineer to join its IT team as a hands-on 2nd/3rd line support specialist at a designated site. You will own incidents, service requests and technical issues to ensure a high-quality, reliable support service for colleagues.

In this role you will troubleshoot hardware, software, network and cloud issues, support new system implementations, and contribute to IT projects and technology rollouts.

Formación

• Experience in 2nd/3rd Line IT Support roles, ideally in a Service Desk or MSP environment.
• Strong knowledge of Windows Server environments and desktop operating systems.
• Experience managing Active Directory, Microsoft 365, Azure AD and/or Google Workspace environments.

Responsabilidades

• Providing 2nd line support for hardware, software, network and infrastructure issues.
• Acting as the main IT contact for the assigned site, building strong relationships with colleagues and stakeholders.
• Managing incidents and service requests through to resolution, escalating where required.
• Supporting and mentoring 1st and 2nd line engineers as a senior point of escalation.
• Administering user accounts, permissions and access across Active Directory, Microsoft 365, Azure AD and Google Workspace.
• Supporting Windows server environments, cloud services and business applications.
• Managing laptops, mobile devices and tablets, including Intune and Jamf administration.
• Supporting networking equipment, connectivity, cloud telephony and multi-site infrastructure.

Conocimientos

2nd/3rd line IT support

Windows Server

Desktop OS

Active Directory

Microsoft 365

Azure AD

Google Workspace

Intune

Jamf

Cisco Meraki

LAN/WAN

Network troubleshooting

Herramientas

Active Directory

Microsoft 365

Azure AD

Google Workspace

Intune

Jamf

Cisco Meraki

Windows Server

Descripción del empleo

Hydesville Tower School is seeking an IT Site Engineer to join its IT team as a hands-on 2nd/3rd line support specialist at a designated site. You will own incidents, service requests and technical issues to ensure a high-quality, reliable support service for colleagues.

In this role you will troubleshoot hardware, software, network and cloud issues, support new system implementations, and contribute to IT projects and technology rollouts.