Site Delivery Supervisor

Berkmann Wine Cellars LTD; Grays; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

25 days annual leave

Employee Assistance Programme

Dental costs contribution

Enhanced maternity/paternity pay

Company Pension

Free on-site parking

Staff discount on wine portfolio

Birthday bottle of wine and Berkmann周年

Referral scheme

Job summary

Berkmann Wine Cellars is seeking an experienced and proactive Site Delivery Supervisor to lead our West Thurrock transport operation and deliver exceptional service standards. This role offers a clear path to first-line management and day-to-day leadership of drivers and office staff.

Based in West Thurrock, you will coordinate dispatch, liaise with a 3PL partner, and drive continuous improvement in delivery performance while maintaining compliance and safety standards.

Qualifications

• Proven experience in transport, logistics, or distribution operations.
• Strong leadership and communication skills to coach and motivate a team.
• Proven people management experience.
• Excellent organisational skills to prioritise workloads and multi-task.
• Proficiency in Microsoft Office (Excel/Outlook/Teams) and delivery management systems.
• Strong problem-solving abilities and quick issue resolution.
• Good knowledge of Greater London geography.
• Calm, professional under pressure with good decision-making.
• Understanding of GDPR and confidentiality practices.
• Knowledge of transport compliance and health & safety.

Responsibilities

• Schedule drivers and plan resources.
• Oversee day-to-day transport office operations.
• Lead a team of ~25 drivers.
• Recruit, onboard and manage driver performance.
• Manage dispatch and debrief processes.
• Coordinate with 3PL warehouse for deliveries.
• Deliver excellent customer service.
• Ensure transport compliance and SOPs are maintained.
• Monitor resources against budget.
• Resolve operational issues promptly.

Skills

Leadership

People management

Organisation skills

MS Office

POD/delivery systems

Problem solving

Geography: Greater London

GDPR knowledge

Transport compliance

UK driving licence

CPC not essential

Job description

The Company

Since 1964, we have been passionately championing exceptional wines from fiercely independent and progressive producers around the globe. As the UK’s largest family-owned wine importer, our reputation is built on excellence, integrity, and long-term partnerships both with our wineries and our customers.

The Role

Berkmann Wine Cellars is seeking an experienced and proactive Site Delivery Supervisor to lead our busy West Thurrock transport operation and deliver exceptional service standards. This is an excellent opportunity for aspiring first-line managers looking to take the next step in their career. The successful candidate will manage daily transport office activity and coordinate our delivery function through efficient dispatch and debrief processes for our 3.5T vans, working closely with drivers, customer service teams, and our third-party logistics partner, London City Bond (LCB).

Enjoy an excellent work-life balance with structured hours — Monday to Friday, 9:30 to 18:30 — with no night shifts or weekend working required.

Key Responsibilities include but are not limited to

• Effectively manage driver scheduling and resource planning
• Managing the day-to-day transport office operation
• Leading, motivating and managing a team of circa 25 drivers
• Overseeing driver recruitment, onboarding and performance management
• Managing dispatch and driver debrief processes
• Working closely with our 3PL warehouse to ensure smooth delivery operations
• Delivering exceptional customer service standards
• Ensuring transport compliance, controls and operating procedures are maintained
• Monitoring and managing resources effectively to ensure alignment with budget
• Resolving operational issues quickly and proactively

About You

• Proven experience in a transport, logistics, or distribution operations role
• Strong leadership and communication skills with the ability to coach and motivate team members and communicate confidently with internal stakeholders
• Proven people management experience
• Excellent organisational skills with the ability to prioritise workloads and manage multiple tasks effectively
• Proficiency in Microsoft Office (Excel, Outlook, Teams) and POD/delivery management systems
• Excellent problem-solving abilities with the capability to identify issues quickly and implement effective resolutions
• Solid geographical knowledge of Greater London
• A calm, professional approach under pressure with strong decision-making capability
• An understanding of GDPR and confidentiality practices
• Good understanding of transport compliance, health & safety procedures, and operational risk management
• A full UK driving licence (maximum 6 points)
• CPC/O-licence not essential

Offer

• Competitive salary up to £40,000 per annum, dependent on experience
• 25 days annual leave (rising to 26 days after 5 years’ service & 27 days after 10 years’ service) plus bank holidays
• Access to our Employee Assistance Programme
• Contribution to Dental Costs
• Enhanced Maternity and Paternity Pay
• Company Pension
• Free on-site parking
• Generous staff discount from our wine portfolio
• A bottle of wine on your birthday and Berkmann anniversary
• £500 referral scheme

Working Pattern

• 30am – 6.30pm, Monday to Friday.
• No night shifts or weekend working required
• Occasional overtime may be required to meet operational needs
• Bank Holiday cover on a rota basis (paid at double time or time off in lieu)

Location

West Thurrock, RM20 3AX

AI may assist with CV screening and shortlisting against objective criteria, but the output will be reviewed by an authorised manager or recruiter who remains responsible for the decision.

Equal consideration will be given to all candidates, irrespective of their gender, race, disability, marital status, religion, age or sexuality.

No Agencies Please – We thank you for your interest in working with Berkmann Wine Cellars, however, we have our own internal HR and Recruitment team who support our recruiting needs. We will not pay fees or acknowledge any CV’s supplied to Berkmann Wine Cellars unless you have been briefed on the role by a member of our HR Team. Thank you for your understanding in advance.