Site Based IT Engineer - Guildford

dxctechnology; Guildford; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Personal pension plan

Private medical cover

Life insurance

Flexible holiday

Job summary

DXC Technology is seeking a site-based On-site Support Engineer in Guildford to provide installation, servicing and repair of customer systems and equipment on a customer site. The role requires SC security clearance or eligibility and involves liaison with customers on administrative and technical matters for projects, including problem trend analysis and engineering principle application.

Experience with the company’s hardware/software, customer technology support and process/system design

Qualifications

• SC Security Clearance is required or must be obtainable.
• Experience with the company's hardware, software and equipment products.
• Experience supporting customer technology and requirements.
• Familiarity with process and/or system design concepts.
• Experience with programming languages, operating systems and software.
• Working with engineering principles and practices.

Responsibilities

• Provide on-site field support to customers including installation, servicing and repair of systems.
• Answer questions, resolve issues, and escalate as needed for follow-up, testing and troubleshooting.
• Act as a liaison with customers on administrative and technical matters for projects.
• Perform analyses and prepare reports on system problem trends and issues.
• Assist in applying engineering principles to system design and process flow.
• Collaborate with client engineers to gather information for the solution design.

Skills

SC Security Clearance

Hardware/software experience

Customer tech support

Process design concepts

Programming languages/OS/Software

Engineering principles

Tools

ServiceNow

Job description

Job Description

Site based engineer on a secure site at Guildford, with possible support provided at other site within the vicinity – Frimley.

Due to the nature of the work and the customers we support, the successful candidate must be eligible to meet UK Government and contractual personnel security requirements, including the applicable residency requirements for the role, and have the right to work in the United Kingdom. Some roles may also be subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations.

Main responsibilities

• Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment.
• Answers customer questions and resolves issues. Refer other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting.
• Acts as a liaison with customers on administrative and technical matters for assigned projects.
• Performs analyses and prepare reports on system problem trends and issues.
• Assists in applying engineering principles and practices as they relate to system design, process flow and/or discrete modelling.
• Interacts with the client's engineers, as necessary, to gather information, design changes, requirements, etc. to compile information for the overall solution design.
• Assists in the design of basic technical programs for projects or enhancements to existing programs.

Detailed Job Description

This is a full-time permanent position working 37.5-hours per week, Monday - Friday between the hours of 07:00 - 19:00.

Working as part of the On Site Support team you will gain access to a large library of training courses and accreditations to help further your skills and development.

We also offer an excellent benefits package including personal pension plan and various other flexible benefits including private medical cover, life insurance and flexible holiday to name a few.

Due to the nature of our client's work the successful candidate will need to either hold or be able to obtain SC Security Clearance. For this reason we are only able to progress with applications from British nationals.

This role is primarily site based at Guildford, but will involve support for supported sites such as Frimley.

As a Desktop Support Engineer you will

• Provide on-site field support to customers including installation, and servicing and repairing of systems and equipment.
• Carry out Security Audits of all devices holding Data on the network by Scanning and reporting
• Answers customer queries and resolves issues. Refer other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting.
• Act as a liaison with customers on administrative and technical matters for assigned projects.
• Assists in applying engineering principles and practices as they relate to system design, process flow and/or discrete modelling.
• Assists in the design of basic technical programs for projects or enhancements to existing programs.
• Break-Fix of all in-scope managed devices
• Asset Management & Stock Management
• Managing the lifecycle of loan user equipment
• Act as a central point of contact for the customer
• Software and system fault diagnosis, analysis and fix
• Take responsibility for stock used and follow the correct procedures regarding stock management
• Proactively keeping the customer updated with problem status at all times
• Identifying and reporting risk as appropriate in accordance with the guidelines.

Essentials Skills/Qualifications

• SC Security Clearance
• Experience working with the company's hardware, software and equipment products
• Experience working with customer technology and support requirements
• Experience working with process and/or system design concepts
• Experience working with appropriate programming languages, operating systems and software
• Experience working with engineering principles and practices

Desirable Skills/Qualifications

• Basic Network Knowledge (Patching, tracing switch information etc.)
• Service Now Ticketing System Experience

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.