Signage Administrator

Horizon Parking; Chelmsford; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

£27,000 per annum

Job summary

Horizon Parking Ltd is expanding and seeking an experienced Signage Administrator to support programme administration, supplier tracking, and records management across our national operations.

In this role you will maintain job packs, monitor delivery and stock, generate routine reports, and serve as a professional point of contact for internal teams and external suppliers.

Qualifications

• Administrative, coordination or operational support experience.
• Excellent organisational skills with strong attention to detail and data accuracy.
• Proficient with Microsoft Office; experience with ticketing or job management systems such as Freshservice.
• Strong written and verbal communication with a helpful, professional approach.
• Ability to work independently, manage multiple deadlines, and persist respectfully when following up with suppliers and colleagues.
• Background in parking, signage, facilities management, or procurement administration is desirable.

Responsibilities

• Log and acknowledge incoming signage requests from shared inboxes, checking details and following up missing information.
• Prepare and organise electronic job packs for installation teams using standard templates and document naming guidelines.
• Administer purchase orders, track supplier acknowledgements, update expected delivery dates and raise potential delays early.
• Monitor WhatsApp delivery groups across distribution hubs to reconcile stock and inventory records.
• Collect, review, and upload completed job evidence (such as before/after photos and completion reports) into internal systems.
• Maintain accurate programme trackers, action logs, and generate routine reporting on request volumes and job statuses.
• Act as a responsive, professional point of contact for internal teams (Operations, Finance, Legal) and external suppliers, escalating technical or legal queries appropriately.

Skills

Administrative experience

Organisational skills

Microsoft Office

Communication skills

Independent working

Parking/signage procurement experience

Tools

Freshservice

Job description

Due to an exceptional period of growth at Horizon Parking Ltd, we are expanding and looking to scale our operations accordingly by adding an experienced Signage Administrator to the team.

Horizon Parking Ltd is a car park management company, providing our various services nationwide who strongly believe that our colleagues are our best asset, they are at the heart of everything we do and as such we aspire to be an Employer of Choice. With our core values built around our beliefs such as having pride in everything we do, aspiring to make a difference, operating with honesty and integrity, and growth through people, innovation, and ideas, we believe we offer a fantastic opportunity to join a growing and forward-thinking company that really cares about you.

The role

Working closely with the Signage Programming Manager and Signage Co-ordinator, the successful candidate will support with all programme administration, supplier and delivery tracking, purchase/order records, job packs, shared correspondence, completion evidence, and management information and also be expected to provide efficient, detail-oriented administrative support for our fast-paced operations team to ensure accurate records, and that routine queries, missing information and overdue actions are followed up promptly.

Key Responsibilities:

• Log and acknowledge incoming signage requests from shared inboxes, checking details and following up missing information.
• Prepare and organise electronic job packs for installation teams using standard templates and document naming guidelines.
• Administer purchase orders, track supplier acknowledgements, update expected delivery dates and raise potential delays early.
• Monitor WhatsApp delivery groups across distribution hubs (Head Office, Long Eaton, Paisley) to reconcile stock and inventory records.
• Collect, review, and upload completed job evidence (such as before/after photos and completion reports) into internal systems.
• Maintain accurate programme trackers, action logs, and generate routine reporting on request volumes and job statuses.
• Act as a responsive, professional point of contact for internal teams (Operations, Finance, Legal) and external suppliers, escalating technical or legal queries appropriately.

What are we looking for?

A proactive, highly organised individual who can manage requests, maintain job trackers, coordinate supplier orders, and ensure seamless delivery from request through to job completion.

Skills & Knowledge Required:

• Previous experience in an administrative, coordination, or operational support role.
• Excellent organisational skills with strong attention to detail and data accuracy.
• Proficient with Microsoft Office (Word, Excel, Outlook); experience with ticketing or job management systems (e.g., Freshservice) is desirable.
• Strong written and verbal communication skills with a helpful, professional approach.
• Ability to work independently, manage multiple deadlines, and persist respectfully when following up with suppliers and colleagues.
• Background in parking, signage, facilities management, or procurement administration is desirable.

What's in it for you?

• £27,000 per annum
• Annual Bonus Scheme
• Salary Sacrifice Pension Scheme
• 2 weeks company sick pay (after 12 months continuous service)
• 23 days holiday plus bank holidays
• Additional 1 day's holiday for your birthday week
• Health care cash back scheme
• Mental Health and Well Being Programmes (EAP)
• Employee discount scheme
• Cycle to Work scheme
• Enhanced paternity leave
• Core values Awards
• Internal monthly lottery
• Regular ad-hoc monetary recognition
• Paid DBS application
• Access to free online training