Client Relationship Executive

Horizon Parking Ltd; Chelmsford; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

£30,000 per annum

37.5 hours per week

Annual bonus scheme

Salary Sacrifice Pension Scheme

Statutory Sick Pay

23 days holiday + bank holidays

Birthday week holiday

Health care cash back scheme

Mental Health and Well Being Programms

Job summary

Horizon Parking Ltd in Chelmsford is seeking a Client Relationship Executive to manage key accounts and support the Sales team from our Head Office. This desk-based role involves virtual meetings via Teams, occasional travel to client sites, and developing opportunities to expand services across existing sites.

You will handle client communications, support cross-selling, assist with project delivery, and contribute to a growing portfolio.

Qualifications

• Strong organisational and grammar skills.
• Customer-focused with excellent verbal and written communication.
• Proficient in MS Office and web-based back-office systems.
• Ability to prioritise tasks and manage own workload.

Responsibilities

• Support Sales team and key accounts with client-focused tasks.
• Manage client inboxes and coordinate with Client Relationship Manager.
• Attend regular client meetings and occasional on-site visits.
• Track projects and ensure timely delivery of new sites or initiatives.
• Investigate and resolve client complaints with clear resolutions.
• Identify cross-selling opportunities and support new site delivery.
• Collaborate with internal departments to improve processes.
• Prepare reports and reports for stakeholders.

Skills

Organisational skills

Grammar

Customer focus

MS Office

Web-based systems

Task prioritisation

Attention to detail

Team player

Professional communication

Tools

MS Office

Job description

We are offering an exciting opportunity to join our Sales Team as a Client Relationship Executive, focusing on managing key accounts. In this role, you will be responsible for supporting and maintaining existing client relationships while identifying opportunities to expand our engagement with customers where our presence is currently limited. The goal is to broaden the range of services or increase the number of sites served. The role includes desktop survey projects and site analysis to identify site improvements, assessing data sources and providing recommendations for future car park management. Required to provide proposals for new management, and support project delivery. There are excellent opportunities for growth, with potential progression to a Client Relationship Manager position, where you will manage your own portfolio of clients. This is primarily a desk-based role, based in our Chelmsford Head Office, involving virtual meetings via Teams, with occasional travel to client sites or office facilities as required., In this role, you will efficiently support the Sales team and the broader organisation to meet both internal and client objectives. You will take ownership of various client-focused tasks, including managing the Client Support, Key Account & Removals inbox, while also handling direct email enquiries. Regular communication with clients and customers will be key, and you'll have the opportunity to identify and leverage cross-selling opportunities, offering solutions for both new and existing sites. Additionally, you will identify and leverage opportunities to cross sell / improve our range of services, offers, and solutions including existing or new sites set up. Collaborative working with other internal departments is also key, helping to finalise new car park system installations. You'll also attend regular client meetings, including occasional on-site visits, to address concerns, support objectives, and strengthen relationships. This role also involves managing live trackers to ensure visibility and transparency for key account management. You will provide administrative support for the Drone Team, including handling P&L, logistics, planner management, and spot checks on reports. Furthermore, you will handle actions and follow-ups from regular Teams meetings with key accounts, and assess opportunities using the web-based platform Datcha to support the Sales team. Key Task Activities:

Key Task Activities:

• Data Analysis: Desk based analysis and research for improvements in our current customer led operations
• Trackers: Maintain and update live trackers for each account to keep records of ongoing projects and installations.
• Mailboxes and Meetings: Manage daily mailboxes and share meeting notes or minutes with the Client Relationship Manager and clients.
• Project Management: Ensure all projects are delivered on time, meeting client and internal expectations for new sites or initiatives.
• Complaints Handling: Investigate and resolve complaints, providing clear resolutions to maintain excellent client service.
• Sales Support: Drive forward sales opportunities and support new site delivery, ensuring seamless service for clients.
• Process Knowledge: Understand internal processes and systems, particularly related to GDPR, BPA, and PCN processes, using this knowledge (or post-training) to support your role.
• Client Interaction: Engage confidently with both internal departments and external clients through email, Teams, and in-person meetings.
• Development Opportunities: This is a fast-paced role with plenty of learning and development opportunities, but it requires a self-motivated, conscientious individual who is eager to learn.
• Independence and Teamwork: Work independently while also collaborating closely with the Client Relationship Manager to align tasks and projects with account-specific goals.
• Problem Solving: Be proactive in resolving issues, demonstrating confidence and excellent problem-solving skills.
• Attention to Detail: Show strong attention to detail, multi-tasking capabilities, and a commercial focus.
• Improvement Focus: Identify and lead areas for improvement in processes and services.
• Client Requests: Handle special client requests by gathering information from different departments and compiling reports.
• Signage Requests: Manage requests for damaged or additional signage from either operations or clients.
• Miscellaneous Tasks: Assist in various activities such as dealing with abandoned vehicles, drone operations, and the sale of parking spaces.

Qualifications and Skills:

• Have strong organisational & grammar skills
• Customer focused, with excellent communication skills - both written and verbal
• Competent in MS Office including Word, Excel and PowerPoint - Intermediate/Advanced level
• Comfortable with web-based back-office systems
• Be able to prioritise and manage own tasks
• Excellent attention to detail
• Be a team player
• Be pleasant, professional and proficient

Horizon Parking Ltd, part of the Horizon Group, is one of the UK's leading providers of parking management services, with operations across over 2,500 car parks nationwide.

We strongly believe that our colleagues are our best asset, they are at the heart of everything we do and as such we aspire to be an Employer of Choice. With our core values built around our beliefs such as having pride in everything we do, aspiring to make a difference, operating with honesty and integrity, and growth through people, innovation, and ideas, we believe we offer a fantastic opportunity to join a growing and forward-thinking company that really cares about you.

Benefits:

• £30,000 per annum
• 37.5 hours per week
• Annual company Bonus Scheme.
• Salary Sacrifice Pension Scheme.
• Statutory Sick Pay.
• 23 days holiday plus bank holidays.
• Additional 1 day's holiday for your birthday week.
• Health care cash back scheme.
• Mental Health and Well Being Programmes (EAP).
• Employee discount scheme.
• Cycle to Work scheme.
• Enhanced paternity leave.
• Employee of the Month Awards.
• Internal monthly lottery.
• Regular ad-hoc monetary recognition.