Security Officer

Mitie Group plc.; Telford; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Contracted hours

Annual leave entitlement

Pension and Life assurance schemes

Free uniform supplied

SIA licencing programme

Employee benefits and training

Job summary

Mitie is seeking a Retail Security Officer for Asda Donnington Wood in Telford. You will deliver exceptional customer service while maintaining a safe shopping environment.

The role requires a valid SIA license and involves patrols, CCTV monitoring, incident reporting, and liaising with store management and police as needed. You will wear a full uniform and work 25 hours per week at £13.10 per hour, including mornings, evenings, weekends and night shifts during holiday cover.

Qualifications

• Must have a valid SIA licence.
• Experience delivering customer service.
• Excellent written and verbal communication skills.
• Able to work in a fast-moving retail environment.
• Good attention to detail and capability with basic technology.

Responsibilities

• Deliver industry leading customer service to shoppers and colleagues.
• Deter violence and maintain order in the store.
• Conduct store patrols and monitor CCTV for loss prevention.
• Report incidents and liaise with store management and police as required.
• Wear full uniform and present a professional image.

Skills

Customer service

Communication skills

Attention to detail

Adaptable communication style

Fast-moving environment

Tech literacy

Education

SIA license

Tools

CCTV operation

Job description

Retail Security Officer- Asda

Pay rate: £13.10 per hour

Hours: Mornings, Evenings, Weekends and Nights for Holiday Cover- 25 hours a week

Location: Asda Donnington Wood - Telford

Mitie is looking for Retail security officers who can deliver exceptional customer service whilst creating a safe shopping environment, free from crime and the fear of crime for customers and colleagues.

Objectives and Responsibilities:

• Work to the Assignment Instructions ensuring that all activity is accurately recorded on the correct documents, in line with both the Client's and the Company's Quality Procedures

• To follow the site-specific Risk Assessments ensuring all activities are completed in a safe manner

• Set and maintain the highest personal and professional standards as an employee of MITIE and adopt a total quality approach to every aspect of your work, colleagues and clients

• To create a safe working environment, free from crime and health and safety related issues for colleagues, contractors and customers

• To add a polite greeting and excellent customer service

• Provide a visible security contact for colleagues, contractors and customers

Main Duties:

• To deliver industry leading customer service

• To be clean, tidy and properly dressed wearing full uniform

• To deter violence and public order offences

• To conduct patrols of the store

• Utilising CCTV systems to support the reduction of crime and stock loss

• Liaise with the store management teams

• To report incidents and crime through our leading technology

• Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store

• To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety

Who are we looking for?

• MUST HAVE A VALID SIA LICENSE

• Experience of delivering Customer Service

• Excellent communication skills are required both written and verbal

• Adaptable communication style to meet the needs of different people groups

• Ability to work in a fast-moving services business

• Capability in the use of technology

• Good attention to detail

• High level of enthusiasm and passion

• Previous experience in a similar role is highly desirable

• Public Space Surveillance SIA licence is desirable

What are the benefits for working for Mitie?

• Contracted hours

• Annual leave entitlement

• Pension and Life assurance schemes

• Free uniform supplied

• SIA Re-licencing programme

• Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services.

• Comprehensive training and development programme (apprenticeships available)