SIA Licenced Resort Safety Officer

Butlin's; Hemel Hempstead; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Live-in accommodation

Job summary

Butlin's in Hemel Hempstead is seeking a Resort Safety SIA team member to blend customer service with security duties across the resort. You will patrol the resort and maintain guest safety, ensuring access control at entrances and responding to incidents with a calm, friendly manner.

You will provide first aid when needed and ensure compliance with Butlin's, SIA, and local licensing laws while delivering a welcoming guest experience across shifts.

Qualifications

• Valid SIA Door Supervisor or CCTV license is essential.
• Experience in a security or safety-related role.
• Proven ability to work under pressure and in a team.
• Excellent customer service and communication skills.

Responsibilities

• Patrol the resort and maintain guest safety.
• Manage access at three resort entrances with a customer-focused approach.
• Provide first aid assistance to staff and guests when needed.
• Ensure compliance with Butlin's, SIA, and local licensing laws.

Skills

Customer service

Security knowledge

Patrolling

Access control

First aid

Teamwork

Communication

Initiative

Job description

Description

Please ensure you read the below overview and requirements for this employment opportunity completely.

Please ensure you read the below overview and requirements for this employment opportunity completely.

About The Role

As a Resort Safety SIA team member you will need to deal with a wide range of challenges which will require you to combine your customer service skills with your security knowledge. You will need to ensure that our guests feel safe and secure throughout their stay at Butlin's.

Good communication is vital together with a fair approach to resolving any problems that may occur. Whether working in one of our licensed venues, patrolling the grounds or giving a warm welcome at the gate, the purpose of the role remains the same. Our guests' safety is your priority.

You will carry out regular patrols of the Resort, welcome our guests on Mondays and Fridays to the Resort providing the best possible first two hours experience, maintain access control of our three Resort entrances with a customer focused approach. You may carry out first aid assistance to team and guests and work in accordance to Butlin's, SIA and local licensing laws when working in our licensed venues.

Typical working hours

Working a variety of shift patterns covering early, late and night shifts over 40 hours per week. This qualified role is permanent and is paid fortnightly. Live in accommodation may be available for those aged 18 and over and if relocating to the area.

About You

You should have a hands on approach to work with an ability to work well under pressure whilst maintaining a positive 'people person' attitude. You should enjoy working in a team with common goals and be passionate about delivering exceptional customer service as well as confident to work on your own initiative when necessary and be able to demonstrate previous experience in a security or safety related role.

A valid SIA Door Supervisor licence or CCTV license, along with previous experience in a similar security-related role is essential. No day will ever be the same and you will enjoy the variety of working with lots of different team members and guests.

About Butlin's

Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture.

As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!