Showroom Sales Consultant

Personnel Selection; England; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Starting salary

Discretionary bonus

Company pension

23 days holiday

Staff discount

My Staff Shop

Cycle to work

Electric car schemes

Referral program

Sick pay after probation

Job summary

Personnel Selection is seeking a Showroom Sales Consultant in a town centre location. You will advise customers face to face and over the phone, converting queries into orders with expert product knowledge.

The role requires proven sales and customer service experience, with familiarity with Microsoft tools and in-house purchasing systems. Benefits include a starting salary of £28,860, discretionary bonus, pension, 23 days holiday, staff discount and wellbeing schemes.

Qualifications

• Proven sales experience and customer service skills.
• Ability to handle face-to-face and telephone enquiries professionally.

Responsibilities

• Deliver excellent customer service and convert queries into orders.
• Maintain comprehensive product knowledge to advise customers effectively.
• Create attractive showroom displays and ensure accurate paperwork.
• Assist with stock management and training of new recruits.

Skills

Sales experience

Customer service

Face-to-face & phone communication

Tools

Microsoft Office

In-house purchasing system

Job description

Are you an experienced sales professional who wants to work in a town centre location with staff discount on products. We are seeking a Showroom Sales Consultant who enjoys providing expert advice and helping customers find the perfect solution for their needs.

• starting salary of £28,860
• annual discretionary bonus
• company pension
• 23 days holiday
• staff discount
• My Staff Shop platform
• cycle to work and Electric car schemes
• Referral Program
• sick pay after qualifying period

You will be serving customers face to face and handling incoming telephone enquiries, and will be expected to professionally and efficiently deal with queries, converting them into orders whilst providing exceptional consumer advice on our products.

The role would suit candidates with previous experience working in the retail sector for companies like Carphone Warehouse, John Lewis, Currys, B&Q or similar. We are looking for candidates with proven sales experience and customer service skills who have the confidence to approach customers.

Reporting to the Branch Manager, your key duties will be:

Sales Duties

• Deliver excellent customer service that exceeds all customer s expectations.
• Approaching customers and ensuring that they are dealt with efficiently, courteously and as promptly as possible.
• Dealing with customers orders and queries in a confident, efficient and professional manner.
• Comprehensive product knowledge (enabling alternatives to be suggested to customers and expert advice given).
• Wherever possible, identifying improvements to processes to enhance customer service, reduce costs, improve margin etc.
• Matching the needs of the customer to the best product available, remembering upselling and stock levels.
• Ensuring all deliveries are checked off accurately, promptly and that relevant paperwork is passed on efficiently and quickly.
• Resolving any customer issues/inquiries to a satisfactory conclusion.
• Keeping paperwork precise and clear so that tasks may be followed by colleagues (particularly whoever is covering for your day off).
• Create effective, up-to-date displays in the showroom, ensuring that all products are clearly coded, priced and kept clean and well presented.
• Ensure specific customer requirements (e.g. glass, rebating etc.) are processed efficiently, promptly and to meet delivery promise.
• Ensure all promises made to customers are realistic, achievable and are completed.
• Be prepared to deputise effectively in the absence of the Branch Manager or Assistant Manager.

General Duties

• Keep a customer friendly, working environment and follow the clear-desk policy at the end of each day.
• Prepare and assist with stocktakes adhering to Company procedure.
• Supplied company uniform to be worn at all times and kept neat, clean and presentable, ensuring work wear and appearance standards are adhered to.
• Assist with the training and development of all new recruits.
• Report any Health and Safety issues to your line manager.
• Take on any reasonable ad hoc duties to ensure the smooth running of The Company.

To be successful for the Showroom Sales Consultant role you will have proven sales experience selling an actual product and the desire to work in the retail sector interacting with customers face to face and by telephone and have a good knowledge of Microsoft and the ability to learn to use inhouse purchasing systems. The role would suit candidates seeking to join a large, well established, and secure company who can offer full training and the chance to learn and develop.

We are an excellent company to work for, joining an organisation that looks after its staff with an extensive benefit package and salary.