Sales consultant - Morden

Attic Self Storage Ltd.

Greater London

Hybrid

GBP 31,000 - 34,000

Full time

14 days+

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Benefits offered by this job

25 days holiday + bank holidays

Birthday off

Perkbox

Medicash health plan

Monthly bonuses & commissions

Champion of the month bonuses

Champion of the year bonuses

Team nights out

Pension 3%

Career development

Cycle to work

Advanced paternity pay

Free EV charging

Job summary

Attic Self Storage Ltd. is seeking a focused Sales and Customer Service professional to maximise opportunities and support a high-performance team. You will promote products, convert leads and upsell services while delivering exceptional service across in-person, email and phone interactions.

The role requires self-motivation, strong communication, proficiency in MS Office and a presence within 60 minutes of the store. Experience in telesales or consultative sales is highly valued.

Qualifications

Experience in consultative sales or customer service.
Self-motivated and hardworking.
Proficient with MS Office.
Strong communicator with interpersonal skills.
Lives within 60 minutes of the store; telesales/consultative sales experience is valuable.

Responsibilities

Sales: promote products, convert leads, upsell services, merchandise.
Customer Service: deliver high-quality service across in-person, email and phone channels.
Company Vehicle Operation: drive and operate company vehicles where applicable.
Marketing & Competitor Awareness: stay informed about competitor activities.
Health, Safety & Maintenance: conduct daily safety checks and store upkeep.
Security: monitor store security and emergency procedures; perform tests as needed.
Administration: reconcile accounts, assist banking, manage invoicing and records; generate reports.
Team management: organise work, delegate, train and develop staff; ensure policy compliance.
General: report issues, suggest improvements, attend meetings, ensure data protection compliance.

Skills

Consultative sales

Customer service

Telesales

MS Office

Strong communicator

Interpersonal skills

Self-motivated

Proximity to store

Job description

This role focuses on both Sales and Customer Service. The ideal candidate will be skilled at maximising sales opportunities, providing excellent customer service and supporting the team to achieve high-performance standards.

Key Responsibilities:

Sales
- Drive Sales Growth: Actively promote products and services to increase sales and achieve targets.
- Convert Leads: Effectively turn potential customers into paying customers.
- Upsell Services: Promote additional services like enhanced liability coverage to customers
- Merchandise Sales: Encourage sales of merchandise and provide recommendations to customers.
Customer Service
- Exceed Expectations: Consistently provide exceptional customer service and motivate others to do the same.
- Deliver High-Quality Service: Maintain the highest standards of service across all interactions (in person , email and phone)
- Understand & Advise: Actively listen to customer needs and offer appropriate advice and solutions.
- Follow-Up: Diligently handle customer enquiries and follow up as needed
- Professionalism: Maintain a calm and professional demeanour with all customers
Company Vehicle Operation: Drive and operate company vehicles responsibly and in line with company policy (if applicable)
Marketing & Competitor Awareness:
- Stay informed about competitor activities
Health, Safety & Maintenance:
- Conduct daily safety checks: adhere to emergency procedures, report maintenance needs, maintain store cleanliness and perform regular maintenance checks
Security:
- Monitor store security via systems and visual checks. Prevent storage of prohibited items. Understand emergency procedures and conduct fire alarm/emergency lighting tests. Oversee store activity outside working hours when needed.
Administration:
- Complete store administrative tasks, reconcile accounts, assist with banking, manage invoicing and collections, maintain customer records and generate financial / marketing reports.
Team management:
- Organise work and delegate tasks, provide guidance and feedback, assist with training and development, communicate company updates, maintain employee relations and ensure adherence to dress code and working hours policies
General:
- Report operational issues, suggest improvements, undertake ad-hoc duties, attend meetings on behalf of the Store Manager and ensure respectful treatment of colleagues and compliance with data protection regulations

Your Skill Set

You must have experience at this level in consultative sales or customer service/customer care. Telesales experience would be a significant advantage.
Self-motivated, self-starting and hard-working
Competent with MS Office
A strong communicator with strong interpersonal skills
Bright, positive and enthusiastic
Experienced in consultative sales and delivery of first-class customer service
Literate and numerate
The successful candidate will also live within 60 minutes of the store. Previous experience in telesales, consultative sales, and /or customer service is essential.

Whats in it for you