Showroom Manager

Frasers Group; Cemmaes Road; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Commercial Bonuses

Monthly Group Rewards and Recognition

Long Service awards

Fearless 1200 Incentive Scheme

Development Courses with National Qual

28 Days Holiday

Discounted Gym membership

Group-wide 20% Discount across Frasers

Job summary

Sofa.com in Chelsea seeks a Showroom Manager to inspire the team and deliver a premium on-brand shopping experience. You will lead by example, ensuring exceptional customer service while driving sales and profitability for the showroom.

You will develop the team, conduct regular performance reviews, and manage daily operations, with a focus on brand image and showroom standards. This full-time 40h role includes weekends and weekdays and offers growth opportunities within the Frasers Group.

Qualifications

• Proven success in a management role leading a dynamic sales team.
• Powerful leadership skills and business orientation.
• Strong organizational skills, the ability to plan and prioritise workloads and delegate accordingly.
• The ability to multi-task and work under pressure.
• Shrewd business sense and well-developed commercial awareness.
• A desire to work as part of a team to generate fresh and innovative ideas.
• Excellent communication and interpersonal skills.
• Background in home/furniture is desirable.

Responsibilities

• Welcoming every customer to feel at home and relaxed while encouraging them to spend time in the store.
• Maintaining world-class showroom standards and visual merchandising in store.
• Processing customer orders and writing daily, weekly and monthly reports for team and senior management.
• Team building and management with effective communication and development of individuals.
• Conducting monthly team meetings and performance reviews with permanent staff.
• Regularly assessing competitor activity and its impact on showroom performance and trading.
• Driving opportunities within the commercial sector to grow the customer base.

Skills

Leadership

Team management

Communication

Organizational skills

Delegation

Multi-tasking

Commercial awareness

Customer service

Job description

As a Fraser’s group employee, you will be part of one of the UKs fastest growing retailers. We are rethinking retail and with our varied collection of brands, we’ve never been afraid to strive forward and change the way the industry operates, diversifying our portfolio and elevating stores.

Sofa.com

You will be responsible, alongside your Area Manager, for the efficient and smooth running of our Chelsea Showroom. Your key focus will be to maximise sales and showroom profitability paying particular attention to maintaining and building on customer service and operational standards, maximising brand image, enhancing team development and providing inspirational leadership and support to the teams within your remit.

Job Description

As the Showroom Manager, you will be responsible for inspiring the team to achieve a wonderful on-brand shopping experience and to help deliver brand awareness locally. You will be a brand ambassador, always representing sofa.com at the highest level.

You should be an experienced manager with a passion for interiors. You should have a strong business acumen, and be commercially focused and driven to help your team drive sales in the showroom. Having good organisational and delegation skills will allow you to effectively manage your day as well as your team.

• Welcoming every customer so they feel at home and relaxed, whilst encouraging them to spend time in the store and browse our range
• Maintaining our world-class showroom standards and visual merchandising in store
• Processing customer orders as well as writing daily, weekly and monthly reports to distribute to your team and senior management
• Team building and management, ensuring effective communication and development of individuals.
• Conducting monthly meetings with your team as well as performance reviews with permanent team members
• Regularly assessing competitor activity within the sector and establishing its impact on your showroom’s performance and trading
• Driving opportunities within the commercial sector to ensure ongoing growth of the customer base

This role is a full time 40h contract and will include both weekend and weekday work.

Here at Sofa.com, we appreciate that our products can be a large investment. Part of this role is offering payment solutions to our customers, including the introduction of our credit options, giving all of our customers a chance to elevate their homes using payment methods which are suitable for their own individual circumstances.

As such, all candidates must be over the age of 18 years and comfortable offering credit products to our customers.

Qualifications

• Proven success in a management role leading a dynamic sales team
• Powerful leadership skills and business orientation
• Strong organizational skills, the ability to plan and prioritise workloads and delegate accordingly
• The ability to multi-task and work under pressure
• Shrewd business sense and well-developed commercial awareness
• A desire to work as part of a team to generate fresh and innovative ideas
• Excellent communication and interpersonal skills
• Background in home/furniture is desirable

Additional Information

• Base Salary £38,020
• Commercial Bonuses
• Monthly Group Rewards and Recognition
• Long Service awards
• Join the Fearless 1200 Incentive Scheme watch THIS video to find out more
• We offer a wide range of Development Courses with National Qualifications
• 28 Days Holiday
• Discounted Gym membership
• Group Wide 20% Discount across all Frasers Group brands