Showroom Host & Customer Experience Lead

Land Rover; Hereford; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Listers Benefits discounts

Long service and loyalty incentives

Staff referral scheme

In-house, manufacturer & professional

Free Parking / On-site Parking

Company Events

Job summary

Land Rover Hereford is seeking a polished Showroom Host to greet visitors and represent our brand at the front of our dealership. You will be the first point of contact for customers, coordinating introductions and ensuring a warm, professional first impression.

Working hours are 9am–6pm, Monday to Friday. In this role you will manage phone inquiries, assist events and promotions, and provide ad hoc administrative support to ensure a smooth guest journey and a fantastic customer experience.

Qualifications

• Strong interpersonal skills and a confident, friendly manner.
• Presentable and professional appearance at all times.
• Experience in customer-facing roles preferred.

Responsibilities

• Meeting and greeting visitors to the dealership before introducing customers to the relevant staff
• Receive inbound telephone calls and directing onto the appropriate department
• Supporting the departments with customer events and promotions
• Some ad hoc/administrative duties
• You will take pride of working in a customer facing role, ideally with a proven record of providing an excellent customer journey in previous roles.
• Be confident to meet new people on a daily basis and building a quick rapport to drive a great first impression.
• A confident and customer-orientated approach to their role
• A strong desire to provide the best customer service possible for the first impression of our dealership

Skills

Customer service

Communication

Polished appearance

Reception

Job description

Land Rover Hereford is seeking a polished Showroom Host to greet visitors and represent our brand at the front of our dealership. You will be the first point of contact for customers, coordinating introductions and ensuring a warm, professional first impression.

Working hours are 9am–6pm, Monday to Friday. In this role you will manage phone inquiries, assist events and promotions, and provide ad hoc administrative support to ensure a smooth guest journey and a fantastic customer experience.