Showroom Host & Customer Experience Associate

Porsche; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Bonus up to 10% of basic salary

Annual leave hours: 297 (Inclusive of 

Pension scheme

Job summary

Porsche Centre East London is seeking a Showroom Host / Centre Support Assistant to warmly welcome customers and ensure an outstanding journey. You will be a brand ambassador for Porsche Retail Group, supporting sales and aftersales by managing customer flow and showroom presentation.

Responsibilities include greeting visitors, guiding showroom tours, handling inquiries by phone/email, and assisting with admin tasks and hosting events.

Qualifications

• Background in hospitality, retail, reception or similar customer facing role.
• Friendly and approachable demeanor with excellent communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Team oriented mindset.

Responsibilities

• Welcome visitors and customers promptly and professionally.
• Guide customers through the showroom, answering questions and providing information about vehicles, features and promotions.
• Direct customers to the appropriate department or team member.
• Manage incoming calls, forwarding them onto the right department.
• Ensure the showroom is clean, organized, and visually appealing, including vehicle and product displays.
• Offer refreshments and keep waiting areas stocked and clean.
• Gather customer feedback and insights to improve the showroom experience and report concerns.
• Support administrative tasks as required.

Skills

Hospitality background

Customer-facing

Communication skills

Multi-tasking

Team player

Tools

Microsoft Office

Job description

Porsche Centre East London is seeking a Showroom Host / Centre Support Assistant to warmly welcome customers and ensure an outstanding journey. You will be a brand ambassador for Porsche Retail Group, supporting sales and aftersales by managing customer flow and showroom presentation.

Responsibilities include greeting visitors, guiding showroom tours, handling inquiries by phone/email, and assisting with admin tasks and hosting events.