Centre Support Assistant - Guildford

Porsche Retail Group; Guildford; On-site; GBP 16,000 - 21,000; Part time

Benefits offered by this job

Part-time shift

Annual leave hours

Bonus pro-rata

Job summary

Porsche Retail Group in Guildford is seeking a Showroom Host / Centre Support Assistant to deliver a warm welcome and outstanding customer journey. You will be a brand ambassador for Porsche, guiding visitors, assisting the sales and aftersales teams, and supporting events in a busy showroom environment.

The role includes coordinating enquiries, maintaining a pristine showroom, handling admin tasks, and contributing to a positive customer experience. Part-time rotation and benefits are offered.

Qualifications

• Background in hospitality, retail, reception or similar customer facing role.
• Ability to work in the UK without Sponsorship.
• Full Driving Licence.
• Excellent communication and multi-tasking in fast-paced environments.

Responsibilities

• Welcome visitors and customers promptly and professionally.
• Guide customers through the showroom, answering questions and providing information about vehicles, features, and promotions.
• Direct customers to the appropriate department or team member.
• Manage incoming calls, forwarding them onto the right department.
• Ensure the showroom is clean, organized, and visually appealing, including the arrangement of vehicles and product displays.
• Offering refreshments and ensuring the waiting areas are well stocked and clean.
• Gathering customer feedback and insights to improve the showroom experience and reporting any concerns.
• Support administrative tasks as required.

Skills

Hospitality experience

Customer service

Communication skills

Job description

As a Showroom Host / Centre Support Assistant you will be the first point of contact for customers and ensure, they are provided a warm welcome and an outstanding customer journey experience. You will be a brand ambassador, always representing Porsche Retail Group and the Porsche brand.

When you are not hosting customers or responding to incoming enquiries by phone or email, you will support the sales and aftersales teams by managing customer flow and maintaining a pristine showroom environment. From time to time, you will also complete generalist administration duties and participate in hosting events.

Responsibilities:

• Welcome visitors and customers promptly and professionally
• Guide customers through the showroom, answering questions and providing information about vehicles, features, and promotions
• Direct customers to the appropriate department or team member
• Manage incoming calls, forwarding them onto the right department.
• Ensure the showroom is clean, organized, and visually appealing, including the arrangement of vehicles and product displays
• Offering refreshments and ensuring the waiting areas are well stocked and clean
• Gathering customer feedback and insights to improve the showroom experience and reporting any concerns
• Support administrative tasks as required

Minimum Qualifications:

• Ability to work in the UK without Sponsorship
• Full Driving Licence
• Background in hospitality, retail, reception or similar customer facing role
• A friendly and approachable demeanour, with excellent communication skills
• Ability to manage multiple tasks in a fast-paced environment
• Team orientated mindset

Desirable Qualifications:

• Experience of working in a large franchised automotive dealership
• Good organisational skills and attention to detail
• Basic computer skills (Microsoft office, customer database systems)

In return, we offer:

• Part time on a rotating shift pattern (see below), centre open 8am to 6pm daily. Saturday working required.
• £13.85ph, plus 10% monthly bonus pro-rata
• 214.5 annual leave hours (Inclusive of BH) per year
• Option of a VW Group Vehicle at preferential leasing rates
• Dedicated mental health champions
• Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
• Life Assurance
• DC Pension Scheme
• Employee Assistance Program - support and advice on issues impacting your wellbeing

Work Pattern Available:

Week 1 – Tuesday, Wednesday and Friday (7:30 - 18:00)

Week 2 – Wednesday, Thursday & Friday (7:30 - 18:00), Saturday (8:00 - 16:00/9:00 - 17:00)

Centre

The biggest ‘Destination Porsche’ centre in Europe. Located in the vibrant Guildford area, this fantastic centre is just a stone’s throw away from a local fitness centre and a bustling retail park. This centre also offers the convenience of free nearby parking and a short walk to Guildford train station.

Company

Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.

Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our culture of trust, integrity, and empowerment filters through every channel of our business. Our people have passion, thriving on a friendly rivalry that inspires all of us to be better and a genuine desire to go further for our customers and each other.

Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities

PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture