Centre Support Assistant

Porsche; Greater London; On-site; GBP 26,000 - 30,000; Part time

Benefits offered by this job

10% monthly bonus

33 days per year pro rata

Preferential vehicle leasing rates

Mental health champions

Life Assurance

DC Pension Scheme

Employee Assistance Program

Discounts on Porsche products

Job summary

Porsche Retail Group is hiring a Showroom Host / Centre Support Assistant for Porsche Centre West London. You will be the first point of contact, ensuring a warm welcome and outstanding customer journey, while supporting sales and aftersales teams.

Responsibilities include guiding visitors, managing calls, maintaining a pristine showroom, and assisting with general administration. The role is part-time with shift patterns, offering a 10% monthly bonus and other benefits.

Qualifications

• Experience in hospitality, retail or reception or similar customer facing role.
• Ability to work in a fast-paced environment and multitask.
• UK work rights without sponsorship.
• Friendly, approachable demeanour with excellent communication.
• Full UK driving licence.

Responsibilities

• Welcome visitors promptly and professionally.
• Guide customers through the showroom and provide vehicle information.
• Direct customers to the appropriate department or staff member.
• Handle incoming calls and forward to the right team.
• Keep showroom clean, organized and visually appealing.
• Offer refreshments and maintain waiting areas.
• Gather customer feedback and support showroom events.

Skills

Hospitality

Customer service

Communication

Teamwork

Organizational skills

Multitasking

Education

Full Driving Licence

UK work rights

Tools

Microsoft Office

CRM systems

Data entry

Job description

Porsche Retail Group (PRG) have an excellent opportunity for a Showroom Host / Centre Support Assistant to work for one of the world’s most iconic brands and join Porsche Centre West London.

As a Showroom Host / Centre Support Assistant you will be the first point of contact for customers and ensure, they are provided a warm welcome and an outstanding customer journey experience. You will be a brand ambassador, always representing Porsche Retail Group and the Porsche brand.

When you are not hosting customers or responding to incoming enquiries by phone or email, you will support the sales and aftersales teams by managing customer flow and maintaining a pristine showroom environment. From time to time, you will also complete generalist administration duties and participate in hosting events.

Responsibilities

• Welcome visitors and customers promptly and professionally
• Guide customers through the showroom, answering questions and providing information about vehicles, features, and promotions
• Direct customers to the appropriate department or team member
• Manage incoming calls, forwarding them onto the right department.
• Ensure the showroom is clean, organized, and visually appealing, including the arrangement of vehicles and product displays
• Offering refreshments and ensuring the waiting areas are well stocked and clean
• Gathering customer feedback and insights to improve the showroom experience and reporting any concerns
• Support administrative tasks as required

Minimum Qualifications

• Ability to work in the UK without Sponsorship
• Full Driving Licence
• Background in hospitality, retail, reception or similar customer facing role
• A friendly and approachable demeanour, with excellent communication skills
• Ability to manage multiple tasks in a fast-paced environment
• Team orientated mindset

Desirable Qualifications

• Experience of working in a large franchised automotive dealership
• Good organisational skills and attention to detail
• Basic computer skills (Microsoft office, customer database systems)

Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities

PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture

In return, we offer:

• Part time (36hours) on a shift pattern, centre open hours 8am to 6pm daily. Saturday working required.
• £13.85ph plus 10% monthly bonus
• 33 days (Including Bank Holidays) per year, pro rata
• Option of a VW Group Vehicle at preferential leasing rates
• Dedicated mental health champions
• Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
• Life Assurance
• DC Pension Scheme
• Employee Assistance Program - support and advice on issues impacting your wellbeing

Centre

Porsche Centre West London is our largest Centre in the south of England and soon to be the largest aftersales facility for Porsche globally. Our Centre is divided over 2 locations. Our main Centre conveniently located on the A4 and just a short walk from the vibrant Chiswick High Road, with free staff parking just a short walk away or Gunnersbury Tube or Chiswick Park Station are within a 15-minute walk. We have a dedicated satellite after-sales service near Kew, easily accessible from the A4 with onsite parking.

Company

Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.

Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our culture of trust, integrity, and empowerment filters through every channel of our business. Our people have passion, thriving on a friendly rivalry that inspires all of us to be better and a genuine desire to go further for our customers and each other.