Part-Time Showroom Host & Customer Experience Specialist

Porsche Retail Group; Guildford; On-site; GBP 16,000 - 21,000; Part time

Benefits offered by this job

Part-time shift

Annual leave hours

Bonus pro-rata

Job summary

Porsche Retail Group in Guildford is seeking a Showroom Host / Centre Support Assistant to deliver a warm welcome and outstanding customer journey. You will be a brand ambassador for Porsche, guiding visitors, assisting the sales and aftersales teams, and supporting events in a busy showroom environment.

The role includes coordinating enquiries, maintaining a pristine showroom, handling admin tasks, and contributing to a positive customer experience. Part-time rotation and benefits are offered.

Qualifications

• Background in hospitality, retail, reception or similar customer facing role.
• Ability to work in the UK without Sponsorship.
• Full Driving Licence.
• Excellent communication and multi-tasking in fast-paced environments.

Responsibilities

• Welcome visitors and customers promptly and professionally.
• Guide customers through the showroom, answering questions and providing information about vehicles, features, and promotions.
• Direct customers to the appropriate department or team member.
• Manage incoming calls, forwarding them onto the right department.
• Ensure the showroom is clean, organized, and visually appealing, including the arrangement of vehicles and product displays.
• Offering refreshments and ensuring the waiting areas are well stocked and clean.
• Gathering customer feedback and insights to improve the showroom experience and reporting any concerns.
• Support administrative tasks as required.

Skills

Hospitality experience

Customer service

Communication skills

Job description

Porsche Retail Group in Guildford is seeking a Showroom Host / Centre Support Assistant to deliver a warm welcome and outstanding customer journey. You will be a brand ambassador for Porsche, guiding visitors, assisting the sales and aftersales teams, and supporting events in a busy showroom environment.

The role includes coordinating enquiries, maintaining a pristine showroom, handling admin tasks, and contributing to a positive customer experience. Part-time rotation and benefits are offered.