Centre Support Assistant - East London

Porsche Retail Group Ltd; Greater London; On-site; GBP 38,573,000 - 46,838,000; Full time

Benefits offered by this job

Bonus up to 10% of basic salary

297 annual leave hours per year

VW Group vehicle preferential leasing

Dedicated mental health champions

Staff discounts on Porsche products

Life Assurance

DC Pension Scheme

Employee Assistance Program

Job summary

Porsche Centre East London is seeking a Showroom Host / Centre Support Assistant to welcome visitors and ensure an outstanding customer journey. You will be a brand ambassador, guiding customers through the showroom and answering questions about vehicles and promotions.

In addition to hospitality duties, you will assist the sales and aftersales teams, handle incoming calls, maintain a pristine showroom, and support events. A friendly demeanor and clear communication are essential.

Qualifications

• Background in hospitality, retail, reception or similar customer facing role.
• Friendly and approachable demeanor with excellent communication skills.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Welcome visitors and customers promptly and professionally.
• Guide customers through the showroom, answering questions about vehicles, features and promotions.
• Direct customers to the appropriate department or team member.
• Manage incoming calls, forwarding them to the right department.
• Ensure the showroom is clean, organized, and visually appealing.
• Offer refreshments and ensure waiting areas are well stocked and clean.
• Gather customer feedback and insights to improve the showroom experience.
• Support administrative tasks as required.

Skills

Hospitality experience

Customer service

Communication skills

Multitasking

Team oriented

Microsoft Office

Tools

Microsoft Office

Job description

As a Showroom Host / Centre Support Assistant you will be the first point of contact for customers and ensure, they are provided a warm welcome and an outstanding customer journey experience. You will be a brand ambassador, always representing Porsche Retail Group and the Porsche brand.

When you are not hosting customers or responding to incoming enquiries by phone or email, you will support the sales and aftersales teams by managing customer flow and maintaining a pristine showroom environment. From time to time, you will also complete generalist administration duties and participate in hosting events.

Responsibilities

• Welcome visitors and customers promptly and professionally
• Guide customers through the showroom, answering questions and providing information about vehicles, features, and promotions
• Direct customers to the appropriate department or team member
• Manage incoming calls, forwarding them onto the right department
• Ensure the showroom is clean, organized, and visually appealing, including the arrangement of vehicles and product displays
• Offering refreshments and ensuring the waiting areas are well stocked and clean
• Gathering customer feedback and insights to improve the showroom experience and reporting any concerns
• Support administrative tasks as required

Requirements

Minimum Qualifications

• Ability to work in the UK without Sponsorship
• Background in hospitality, retail, reception or similar customer facing role
• A friendly and approachable demeanour, with excellent communication skills
• Ability to manage multiple tasks in a fast-paced environment
• Team orientated mindset

Desirable Qualifications

• Experience of working in a large franchised automotive dealership
• Good organisational skills and attention to detail
• Basic computer skills (Microsoft office, customer database systems)

Benefits

Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities

PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture

In return, we offer

• Monday to Friday 8:00 - 18:00 daily
• £13.54ph, plus a bonus up to 10% of basic salary
• 297 annual leave hours (Inclusive of BH) per year
• Option of a VW Group Vehicle at preferential leasing rates
• Dedicated mental health champions
• Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
• Life Assurance
• DC Pension Scheme
• Employee Assistance Program - support and advice on issues impacting your wellbeing

Centre

Porsche Centre East London, is located opposite Gallions overground train Station (DLR) which you can easily reach from Custom House (Elizabeth Line). With free onsite parking and a short walk to Co-op and Starbuck. It's also a five-minute walk from SportsDock - multi-use sports complex and Galyons Royal Dock - offering coffee shops and restaurants.

Company

Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.

Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our culture of trust, integrity, and empowerment filters through every channel of our business. Our people have passion, thriving on a friendly rivalry that inspires all of us to be better and a genuine desire to go further for our customers and each other.