Showroom Host - BYD

Riverside Motor Group; Wakefield; On-site; GBP 18,000 - 22,000; Full time

Job summary

Riverside Motor Group is seeking a friendly Showroom Host/Receptionist for BYD Wakefield. You will greet customers, manage calls and emails, and provide admin support to the Head of Business. You’ll help maintain showroom standards, assist colleagues, and ensure a warm, professional first impression of the BYD brand.

This customer-focused role is ideal for someone who enjoys meeting people and delivering exceptional service in a busy showroom environment.

Qualifications

• Excellent communication and customer service skills.
• A natural ability to build rapport and create a positive first impression.
• A professional, approachable and well-presented manner.
• Strong organisational skills and attention to detail.
• Confidence handling telephone calls, emails and administrative tasks.
• The ability to remain calm and professional in a busy showroom environment.
• A positive, proactive and team-focused approach.

Responsibilities

• Meet and greet customers and visitors in a friendly, professional and welcoming manner.
• Handle incoming telephone calls promptly and professionally, directing enquiries to the appropriate department.
• Respond to internal and external emails efficiently and accurately.
• Provide administrative support to the Head of Business and wider dealership team.
• Offer refreshments and ensure customers are comfortable during their visit.
• Maintain excellent showroom presentation standards at all times.
• Ensure reception and customer areas remain clean, organised and welcoming.
• Support the smooth day-to-day operation of the showroom.
• Assist colleagues and customers wherever required.
• Help create a positive and professional first impression of the BYD brand.

Skills

Excellent communication

Customer service

Rapport-building

Professional presentation

Organisational skills

Telephone & email handling

Calm under pressure

Team-oriented

Job description

Riverside Motor Group is looking for an enthusiastic and customer-focused Showroom Host / Receptionist to join our team at BYD Wakefield.

As the first point of contact for our customers, you'll play an important role in creating a warm, professional and welcoming experience from the moment they arrive. You'll support customers both face to face and over the telephone, while helping to ensure the showroom is presented to the highest standard.

This is a customer-focused role, ideal for someone who enjoys meeting people, building rapport and providing exceptional service in a busy showroom environment.

• Meet and greet customers and visitors in a friendly, professional and welcoming manner.
• Handle incoming telephone calls promptly and professionally, directing enquiries to the appropriate department.
• Respond to internal and external emails efficiently and accurately.
• Provide administrative support to the Head of Business and wider dealership team.
• Offer refreshments and ensure customers are comfortable during their visit.
• Maintain excellent showroom presentation standards at all times.
• Ensure reception and customer areas remain clean, organised and welcoming.
• Support the smooth day-to-day operation of the showroom.
• Assist colleagues and customers wherever required.
• Help create a positive and professional first impression of the BYD brand.

About You:

You will have:

• Excellent communication and customer service skills.
• A natural ability to build rapport and create a positive first impression.
• A professional, approachable and well-presented manner.
• Strong organisational skills and attention to detail.
• Confidence handling telephone calls, emails and administrative tasks.
• The ability to remain calm and professional in a busy showroom environment.
• A positive, proactive and team-focused approach.

Previous experience in reception, hospitality, customer service, retail or the automotive industry is beneficial but not essential.

Company Number: 01647975

VAT Number 715971613

Riverside Hull Limited, Riverside Motors (Doncaster) Limited, Riverside Motors (Hull) Limited, Riverside Motors (Wakefield) Ltd, Riverside Motors Leeds Limited & Riverside Wakefield Limited are an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include advising on and arranging general insurance contracts and acting as a credit broker not a lender.

We can introduce you to a limited number of finance providers. We do not charge a fee for our Consumer Credit services. We do not act as a financial adviser, or fiduciary. We act in our own interest, whichever lender we introduce you to, we will typically receive commission from them based on either a fixed fee or a fixed percentage of the amount you borrow. Any and all commission amounts will be fully disclosed to you as part of your sales journey. You will be required to give your fully informed consent to our receipt of this commission. By doing this, you acknowledge that you understand our role as a credit broker, and that we will receive a financial incentive if you take out a loan from a lender that we introduce you to.

All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over, Guarantees may be required.

Data Protection No: Z5997812

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