Sales Support Assistant

Lookers; Harrogate; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Competitive salary structure

Generous annual leave

Techscheme discounts

Eyecare and dental benefits

Job summary

Lookers in Harrogate is seeking a Sales Support Assistant to join our team. The ideal candidate will handle calls, process vehicle orders, and liaise with customers and dealers to ensure smooth operations from start to finish.

The role offers hybrid working with 1 day WFH, Monday–Friday, 8:30 AM – 5:30 PM. Salary starts from £25,520 per annum (DOE) including a £1,500 bonus, with opportunities for progression within the business.

Qualifications

• Proven administration experience.
• Quick learner with ability to understand vehicle specs for customer queries (training provided).
• Proficiency in Excel, Outlook and Word.

Responsibilities

• Process motor vehicle orders accurately and efficiently.
• Send contract documents to customers for signatures.
• Maintain complete and accurate records to support operations.
• Ensure all vehicle documentation is completed accurately and on time.
• Prepare contract hire agreements for customers.
• Liaise with customers after finance decisions.
• Provide management information regularly.
• Coordinate with dealers regarding stock levels and related financial matters.
• Maintain effective communication between customers and the sales team.
• Arrange vehicle deliveries as soon as they become available.
• Manage customer queries and complaints professionally.
• Liaise with manufacturers as needed.
• Collaborate with manufacturers and dealers.

Skills

Administration

Telephone manners

Communication

Teamwork

Tools

Excel

Outlook

Word

Job description

About us

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Job Title: Sales Support Assistant

Location: Harrogate Office, 1 day WFH

Hours: Monday – Friday, 8:30 AM - 5:30 PM (including a 1-hour lunch break)

Salary: Starting from £25,520 per annum DOE (including a £1,500 bonus paid in January, dependent on company achievement)

Overview

We are looking for a Sales Support Assistant to join our team in Harrogate. The ideal candidate will possess a strong telephone manner and be capable of handling calls from diverse individuals. You should demonstrate the ability to work independently and collaboratively within a team, showcasing adaptability in various situations. The successful candidate will be self-motivated, take ownership of tasks, and ensure they are managed through from start to finish. Previous administrative experience is preferred but not essential.

Key Responsibilities

• Process motor vehicle orders efficiently and accurately.
• Send contract documents to customers for signatures.
• Maintain complete and accurate records to support operations.
• Ensure all vehicle documentation is completed accurately and on time.
• Prepare contract hire agreements for customers.
• Liaise with customers after receiving finance company decisions.
• Provide management information regularly.
• Coordinate with dealers regarding stock levels and related financial matters.
• Maintain effective communication between customers and the sales team.
• Arrange vehicle deliveries as soon as they become available.
• Manage customer queries and complaints professionally.
• Liaise with manufacturers as needed.
• Collaborate effectively with manufacturers and dealers.

Qualifications

• Proven administration experience.
• Quick learner with the ability to understand vehicle specifications for assisting with customer queries and quotations (not essential as training provided).
• Proficiency in Excel, Outlook, and Word.

Personal Attributes

• Motivated and detail-oriented.
• Responsible for own tasks and actions
• Ensure excellent customer experience.
• Strong communication skills.

Core Benefits

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments

Health & Wellbeing

• Eyecare vouchers to help cover vision care needs
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Optional critical illness cover for peace of mind during life’s most challenging moments

Financial Wellbeing

• MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
• Free will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection

Leisure & Lifestyle

• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• bYond card and a wide range of exclusive retail and lifestyle discounts

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application issuccessful,we will conduct relevant employment checks prior to you commencing employment with us.Thesewill includeverifying your recent employment, address, credit historyandastandardcriminal recordcheck. For roles that require you to drive, adriving licence checkwill also be carried out.Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.

We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.