Showroom Host

SANDOWN DORSET AND WILTSHIRE LIMITED; Epsom; On-site; GBP 12,000 - 18,000; Part time

Job summary

The Sandown Mercedes-Benz dealership in Epsom seeks a Weekend Showroom Host to provide a warm, professional welcome to all visitors and direct them to the right departments. You will be the first point of contact, ensuring courtesy and efficiency in every customer interaction.

Your duties include greeting guests, guiding them to waiting areas, taking details, supporting sales and aftersales teams, assisting with promotions, and loading walk-in inquiries into the DMS while maintaining a pristine

Qualifications

• Excellent communication skills.
• A passion for customer satisfaction.
• Previous experience in a customer facing retail environment.

Responsibilities

• Greet visitors, offer refreshments where appropriate, and direct them to relevant staff.
• Take customers to waiting areas and take their details for brochures.
• Load walk-in sales enquiries into the Sandown dealer management system.
• Maintain a pristine customer environment and assist with promotions and events.

Skills

Communication

Customer focus

Retail experience

Job description

An opportunity has arisen to join us as a Weekend Showroom Host to work at our Epsom dealership. The main responsibility of the host is to provide an efficient, professional and welcoming point of contact for all visitors to the dealership and directing them to the department they are looking for. This role involves delivering the best possible customer experience for all visitors to the dealership and to create confidence in the company by ensuring the highest standard of courtesy and efficiency in customer contact and communication. This role must also liaise with inter-departmental staff and ensure the customer is kept informed without delay., As Showroom Host you will ensure that the following duties are performed to the highest standards:

• To greet visitors, offer refreshments (where appropriate) and advise relevant staff of their arrival
• Take customers to the relevant waiting areas
• Take customers details and hand out brochures when required
• To build an understanding and knowledge of the full range of Mercedes-Benz products and services
• To maintain the customer environment to an immaculate standard, reporting any maintenance issues to your line manager
• To assist with promotions and events as required by the Marketing Department
• To support the sales and aftersales teams and build good relations with fellow team members.
• All walk-in sales enquiries are to be loaded on to the Sandown dealer management system.
• Sanitise customer waiting area tables / screens after each customer
• Clean and sanitise all surfaces in the refreshment area hourly
• Clean and sanitise the washrooms hourly.
  Excellent communication skills
• A passion for customer satisfaction
• Previous experience in a customer facing retail environment Sandown Dorset and Wiltshire Limited, registered in England and Wales, Company number 02866474, with its registered office at Holes Bay Road, Poole, Dorset, BH15 2BD, trading as Mercedes-Benz of Dorchester, Mercedes-Benz of Poole, Mercedes-Benz of Salisbury, smart of Poole, Sandown OMODA JAECOO Poole and Sandown Kia Salisbury. VAT number: 642 2305 74.Sandown Surrey and Hampshire Limited, registered in England and Wales, Company number 03018671, with its registered office at Edison Road, Houndmills, Basingstoke, RG21 6YH, trading as avocado Newbury, Mercedes-Benz of Basingstoke, Mercedes-Benz of Epsom, Mercedes-Benz of Farnborough, Mercedes-Benz of Guildford, Mercedes-Benz of Hindhead, Mercedes-Benz of Newbury, Sandown Guildford, smart of Basingstoke, smart of Epsom, smart of Guildford, Sandown Chery Guildford, Sandown Chery Newbury, Sandown OMODA JAECOO Basingstoke, Sandown OMODA JAECOO Guildford, Sandown OMODA JAECOJ Newbury, Sandown Used Cars Guildford, Sandown Used Cars Newbury and Sandown Van Centre Poole. VAT number: 642 2305 74. Sandown Dorset and Wiltshire Limited and Sandown Surrey and Hampshire Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include advising on and arranging general insurance contracts and acting as a credit broker not a lender. We can introduce you to a limited number of finance providers. We do not charge a fee for our Consumer Credit services. We do not act as a financial adviser, or fiduciary. We act in our own interest, whichever lender we introduce you to, we will typically receive commission from them based on either a fixed fee or a fixed percentage of the amount you borrow. Any and all commission amounts will be fully disclosed to you as part of your sales journey. You will be required to give your fully informed consent to our receipt of this commission. By doing this, you acknowledge that you understand our role as a credit broker, and that we will receive a financial incentive if you take out a loan from a lender that we introduce you to.
• Saturday: 08:30 - 17:00 (with 1-hour unpaid break)
• Sunday: 10:00am - 16:00pm
• Total Hours: 13.5 hours per week