Mercedes-Benz Part-Time Receptionist / Host

Sytner Group; Sunderland; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Enhanced Holiday Entitlement

Maternity, Paternity and Adoption Pay

Career Development

Long Service recognition

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary / public

Job summary

Mercedes-Benz Sunderland is seeking a friendly Receptionist/Host to join the Welcome team. You will warmly greet customers, direct them to the appropriate department, manage calls, and ensure a seamless visitor experience.

Weekend pattern is Thursday to Sunday, with flexible part-time shifts to maintain high service levels. As the first point of contact, you will convey a warm, upbeat voice, coordinate with dealership teams, and proactively anticipate customer needs while delivering

Qualifications

• Warm and cheerful phone manner essential.
• Proactive communicator with management and teams.
• Excellent organisational and preparation skills.

Responsibilities

• Welcome customers entering the showroom and direct them to the correct department.
• Manage incoming calls and connect calls to the right department promptly.
• Provide refreshments and maintain a welcoming environment for visitors.
• Support flexible weekend patterns (Thu-Sun) to ensure high levels of service.

Job description

About the role

Mercedes-Benz of Sunderland are looking for a friendly and enthusiastic Receptionist/Host to join our fantastic Welcome team!

As a Mercedes-Benz Weekend Host, you should share your passion for our brand every day and immerse customers in the world of Mercedes-Benz.

You will welcome every customer through our doors, managing their visit by directing them to the correct department efficiently and offering refreshments throughout. You will also manage incoming calls and will be responsible for connecting the diallers to the right department promptly. Our Receptionists/Hosts work a variety of full and part-time flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

The working pattern for this role will be Thursday - Sunday.

About You

You will be the first impression on the phone for our clients and guests – so a warm and cheerful voice with an ability to efficiently transfer the call is essential. You will also help proactively manage the experience of whoever visits our showroom so that each customer and guest feel that they have had uniquely personal and bespoke service.

To provide the best service to our customers we'll need someone who is: a proactive communicator with our management and dealership teams, innovative in your approach to creating experiences and someone who will use their own initiative where they think it will delight a customer. You will also need to collate customer knowledge and anticipate their needs, to back this up, excellent organisational and preparation skills are required coupled with a genuine passion for detail.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.