Head of Business

Sandown Mercedes-Benz; Epsom, Guildford; On-site; GBP 70,000 - 100,000; Full time

Job summary

Sandown Mercedes-Benz in the UK is seeking an experienced Head of Business to lead the Epsom site. You will report to the Group Operations Director, oversee Sales, Service and Parts, and drive performance, profitability and customer satisfaction across the dealership.

The role requires strong leadership, a commercially astute mindset and the ability to develop and align teams to Sandown Group objectives. A degree or management qualification is preferred.

Qualifications

• Proven leadership across a multi-department dealership.
• Track record in profit delivery and cost control.
• Experience managing Sales and After Sales functions.
• Degree level education or equivalent; driving licence where applicable.
• Excellent communication and influencing skills.

Responsibilities

• Provide visible leadership across the dealership.
• Develop all departmental leaders to deliver outstanding performance.
• Drive sales, aftersales and profitability objectives.
• Ensure exceptional customer experience at every stage of the journey.
• Maintain full compliance with Mercedes-Benz franchise standards.
• Identify opportunities for continuous improvement across the site.
• Create a high-performance culture focused on engagement, customer excellence and operational effectiveness.

Skills

People management

Motor industry experience

Sales & After Sales leadership

Customer experience focus

Education

Degree level education

Management Qualification

Job description

• Salary Competitive salary dependent on experience
• Contract Full time

Following our recent acquisition in Guildford and an internal move, Mercedes-Benz of Epsom are looking for an experienced and inspiring Head of Business to lead Mercedes Benz of Epsom . Reporting directly to the Group Operations Director, you will have overall responsibility for the performance and efficient operation of the site. Through strong leadership, you will motivate, develop and coordinate the management team, ensuring all departments work collaboratively to achieve exceptional results. Leading the Sales, Service and Parts functions, you will be accountable for delivering the Sandown experience, maximising commercial opportunities, and driving sustainable profitability while maintaining the highest standards of customer satisfaction.

Key responsibilities include:

• Providing visible, inspiring leadership across the dealership.


• Managing and developing all departmental leaders to deliver outstanding performance.


• Driving sales, after sales and profitability objectives in line with business plans.


• Ensuring an exceptional customer experience at every stage of the customer journey.


• Maintaining full compliance with Mercedes-Benz franchise standards, policies and processes.


• Identifying opportunities for continuous improvement across the site.


• Creating a high-performance culture focused on employee engagement, customer excellence and operational effectiveness.

This is a rewarding opportunity for a commercially astute automotive leader to play a key role within the Sandown Group, leading a prestigious Mercedes-Benz site and contributing to the ongoing success of our growing business.

Key Skills/Attributes Required

• People management, specifically in terms of achieving high performance through teams. Leadership style should be highly visible and hands on.


• Motor industry experience, along with experience in a senior position with established track record in profit delivery, cost control, stock and people management.


• Experience of managing Sales and After Sales functions.


• Enthusiasm to deliver the Mercedes-Benz experience and continuously improve product knowledge of yourself and others. Desire to achieve the highest standard of personalised customer care commensurate with the Mercedes-Benz brand.

The successful candidate will have significant relevant retail motor experience and be able to demonstrate a track record of success in a challenging and fast paced automotive environment. Candidates will need to have outstanding drive, ambition, enthusiasm and excellent communication skills. Applicants will preferably be educated to degree level or equivalent or hold a Management Qualification with a main manufacturer. A full Driving Licence is essential as travel between sites will be required.