Showroom Assistant

Orange Recruitment; Gloucester; On-site; GBP 24,000 - 25,000; Full time

Benefits offered by this job

Bank holidays are non-working days

Access to retail discounts and salary‑

Health Cash Plan

Annual Bonus scheme

Onsite free lunch provided once a week

Summer and Winter company events

Job summary

Pooky is seeking a Full-Time Showroom Assistant in Gloucester to host customers, assist with product decisions, and support design projects. The role requires hands-on showroom maintenance, sample wall replenishment, and friendly customer service across emails and calls.

Ideal candidates will have showroom or retail experience, while familiarity with interiors or lighting is a plus. The position offers a structured schedule and team-based environment.

Qualifications

• Retail/showroom experience preferred (3 yrs).
• Stakeholder management experience desirable.
• Interiors and/or lighting industry experience desirable.

Responsibilities

• Greet customers and ensure they are looked after (tea/coffee etc.).
• Keep sample wall replenished.
• Maintain showroom cleanliness and refreshed displays; straighten lamps.
• Assist with customer service via emails and phones.
• Label products and ensure prices are correct.
• Replenish seconds showroom and label with correct discounts.

Skills

Customer Service

Relationship building

Organisation

Time management

Communication

Methodical and accurate

Problem solving

Numeric literacy

Job description

Full-Time Showroom Assistant

Location:

Gloucester, UK

Salary:

£24,300 – £25,100 per annum

Hours:

36.75 hrs per week

Working Days:

Thursday, Friday and Monday (09:00 – 18:00), Saturday (10:00 – 17:00), Sunday (11:00 – 16:00)

Main Purpose:

Hosting Customers within the Showroom, assisting them in their product decisions and design projects

Showroom Responsibilities:

• Greeting customers and making sure they are always looked after (this includes making teas/ coffees etc).
• Making sure the sample wall is always replenished.
• Help keeping the products/ showroom clean and dust-free, assist changing displays where required making sure the showroom is looking fresh. Straightening shades and making sure all lamps have bulbs.
• Assisting with customer service when needed (emails and phones).
• Make sure all products are labelled, and prices are all correct.
• Assisting with replenishing seconds showroom and labelling each product with the correct discount based on the damage and guidance.

The summary of main duties & responsibilities is not intended to be an exhaustive list of tasks performed. You may be required to undertake additional duties as are necessary to promote the smooth and efficient running of the business.

Skills:

• Customer Service
• Relationship building
• Organisation
• Time management
• Communication
• Methodical and accurate
• Problem solving
• Numeric literacy

Qualifications & Experience:

• Retail or Showroom experience (3yrs preferably)
• Stakeholder management
• Interiors and/or lighting industry experience desirable

Pooky Personalities we are looking for:

• Enthusiastic –demonstrates engagement, interest, and a willingness to learn.
• Do the right thing –be honest and open in all that you do and say.
• Problem solvers –be excited about finding solutions that improve our business, customer service and culture.
• Smart –be keen and inquisitive, constantly questioning, observing, and delving into the depths of knowledge with a curiosity that fuels thoughtful and perceptive thinking.
• Committed –take ownership for everything you do and be a positive ambassador for Pooky in and out of work.
• Team player be supportive … ....?

Benefits

• Bank holidays are non-working days
• Access to retail discounts and salary sacrifice initiatives
• Health Cash Plan
• Annual Bonus scheme
• Onsite free lunch provided once a week
• Summer and Winter company events