Showroom Assistant - Part Time

Pooky; Greater London; On-site; GBP 8,800 - 9,100; Part time

Job summary

Pooky in Chelsea, London is hiring a Showroom Assistant to deliver exceptional service to customers in-store, by phone and email. You will help customers find the right products, extend in-showroom hospitality and keep the showroom tidy and well stocked.

Part-time role: 11.25 hours per week, Saturday 10:00–17:00 and Sunday 11:00–16:00. Salary is £15.08 per hour. You’ll be joining a team focused on quality and customer experience.

Qualifications

• Excellent customer service skills in showroom or retail settings.
• Clear written and spoken English with good communication.
• Active listening to understand customer needs.

Responsibilities

• Provide exceptional service in showroom, phone and email.
• Extend in-showroom hospitality and build relationships.
• Use product knowledge to recommend items.
• Promote items and merchandise to boost sales.
• Keep store clean, stocked and correctly priced.

Skills

Customer service

Communication skills

Active listening

Job description

Showroom Assistant

Location: Chelsea, London

Salary: £15.08 per hour

Hours: 11.25 hours per week, Saturday: 10:00am-5:00pm & Sunday: 11:00am-4:00pm

Main Purpose: To ensure that our customers, trade and non-trade, are treated to an exceptional experience ensuring they are always looked after and supported in their purchasing decisions.

Showroom Assistant Responsibilities:

Customer Service

• Provide exceptional service to customers in the showroom, on the telephone and via email, delivering on our reputation for quality
• Extend in-showroom hospitality
• Build relationships with customers to fully identify their needs and allow us to provi de a comprehensive service
• Use product knowledge to provide recommendations and help customers find the best product for their needs
• Promote seasonal and special items, including merchandising goods in-store to increase visibility and sales

Housekeeping

• Unload deliveries and ensure stock is distributed throughout the store.
• Keep our store organised and safe, in line with company standards (e.g. dusted fixtures and products, well stocked shelves, straight lampshades and working bulbs).
• Make sure all products are labelled and prices are all correct.

General

Assisting with customer service (emails and phones) where required.

The summary of main duties & responsibilities is not intended to be an exhaustive list of tasks performed. You may be required to undertake additional duties as are necessary to promote the smooth and efficient running of the business.

Skills

• Excellent customer service
• Good communication skills in written and verbal (English)
• Active listening