PT Showroom Manager

Pinch Design Ltd; Greater London; Hybrid; GBP 28,000 - 40,000; Full time

Benefits offered by this job

24 days holiday (incl. 3 days Xmas)

Birthday day off

5-year loyalty holiday bonus

Eye tests

Bike loan

Gallery membership

Staff discount

Studio dog

Job summary

Pinch Design Ltd in London is seeking a communicative showroom manager to join our close-knit sales team. You will oversee the day-to-day showroom operations, welcome clients, and ensure the space reflects our luxury brand and culture.

This role works 3 days a week, including Saturdays, with flexible weekday options for the right candidate. You will manage stock, CRM data, post-delivery follow-ups and build lasting relationships with clients and suppliers.

Qualifications

• Experience in showroom or retail management.
• Excellent communication with clients and team.
• High attention to detail and strong organisational skills.

Responsibilities

• Oversee day-to-day running of the showroom on Ebury Street and support the sales team.
• Maintain an inviting, well-presented space reflecting the brand’s luxury image.
• Collaborate with Head of Sales to ensure high-quality customer service in the showroom.
• Capture enquiry details from phone calls and showroom visits and upload to CRM.
• Build trusted client relationships and anticipate interior design needs.
• Manage showroom inventory, merchandising and display maintenance.
• Record footfall and pass insights and feedback to the sales team.
• Conduct post-delivery follow-ups to ensure client satisfaction.
• Represent PINCH at industry events and identify new business opportunities.
• Liaise with landlords, neighbours and service providers as needed.
• Maintain HS/Fire/First Aid compliance records.

Skills

Customer service

Communication

Organisation

Teamwork

Tools

CRM

Job description

PINCH is one of the UK’s most creative and successful furniture brands, founded by Russell Pinch and Oona Bannon in 2004, and selling worldwide. We are looking for a communicative and friendly individual to join our close-knit sales team, and manage our showroom space.
This role is ideal for someone who enjoys working closely with clients, is highly organised, detail-oriented and is a confident communicator. The focus is to create a warm and welcoming environment for both repeat and new clients to learn about our collections in our showroom.

Line Manager:

Head of Sales

Hours:

3 days a week, including Saturday. Weekday working days are negotiable for the right candidate. Monday to Friday, 9 am – 6 pm, Saturday 10am – 5 pm

Location:

200 Ebury Street, London, SW1W 8UN.

Key responsibilities:

• Responsible for the day-day running and general oversight of our showroom on Ebury Street in the Pimlico Road design district, working alongside the sales team.
• Ensure the space is always well presented, well organised, and inviting to customers, understanding that the atmosphere of our showroom is crucial to the culture of the company.
• Work closely with the Head of Sales to ensure a high level of customer service is maintained in the showroom.
• Work collaboratively as part of the sales team, including by collating quote or enquiry details from phone conversations or showroom visits and upload to our CRM.
• Serve as a trusted advisor to clients, providing personalised assistance and anticipating their interior design needs.
• Oversee showroom inventory management, merchandising and maintenance of displays.
• Record customer footfall and pass on insights, market trends, and customer feedback to the sales team.
• Conduct regular check-ins with public customers who have visited the showroom,
  recommending new products in line with their interests.
• Carry out post-delivery follow up calls, to gather feedback on our service and ensure customers are satisfied.
• Actively participate in industry events and networking functions representing PINCH and our customers and identifying new business opportunities.
• Build and maintain relationships with other companies who share our Pimlico Road address.
• Ensure the showroom is well-stocked with samples.
• Monitor and maintain showroom aesthetics to reflect the brand’s luxury image and uphold standards of excellence.
• Manage the showroom rota.
• Security management, ensuring attentive lock up procedures are followed.
• Liaise with landlords site manager, neighbours and the local council - in conjunction with our office manager input.
• Support on any refurb projects, being on hand in the showroom.
• Liaise with third party service providers i.e. security, cleaners, energy supply etc.
• Maintaining H&S/Fire/First Aid compliance records and requirements.
• Managing post and parcels.
• Managing provisions, supplies and stationary, to budgets with correct approvals.
  

Salary & Benefits:

As well as a competitive salary, additional benefits will include:

• 24 days holiday (which includes 3 days mandatory Christmas closure) + bank holiday (pro
  rated)
• Birthday day off
• 5-year in-service loyalty holiday bonus.
• General benefits include eye tests, bike loans, shared gallery membership, and team rewards.
• Staff discount on product (excluding custom).
• Studio dog love from Joni.