Showroom Assistant

Eh Smith (builders Merchants) Ltd.

Birmingham

On-site

GBP 22,000 - 28,000

Full time

14 days+

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Benefits offered by this job

Competitive basic salary

Company pension scheme

Health Cash Plan – Salary Sacrifice

Life Assurance Scheme

Company Profit Share Bonus

Company workwear/PPE provided

Employee Assistance Programme

Job summary

A leading builders' merchant in the UK is seeking a Showroom Assistant for its Design Centre in Digbeth, Birmingham. The role involves providing excellent customer service and administrative support to ensure the showroom operates smoothly. Ideal candidates should have strong communication and organizational skills, alongside proficiency in Microsoft Office applications. A competitive salary and benefits package are offered.

Qualifications

Previous experience in customer-facing roles such as hospitality or customer service.

Responsibilities

Provide excellent customer service to clients and visitors.
Provide comprehensive administrative support to the sales team.
Coordinate showroom diary and presentations.
Report all showroom leads in a professional manner.
Maintain the showroom and sample room with updated products.
Create and track shipments for the showroom.

Skills

Confident communicator

Strong organizational skills

Multitasking skills

Proficient with Microsoft Office

Job description

Showroom Assistant, EH Smith Design Centre - Digbeth

An exciting opportunity has become available for a Showroom Assistant to join the team at our Design Centre based in Digbeth, Birmingham. This role will be key to the operations of the Design Centre as you will be the first point of contact for clients and visitors. Your role will be to ensure a professional and friendly welcome while providing effective administration support to keep the Design Centre running smoothly.

Key Tasks

Providing excellent customer service to clients and visitors: meeting and greeting, offering refreshments, understanding the requirements of their project
Provide comprehensive administrative support to the sales team
Coordinate showroom diary and presentations; facilitate meetings and events at the showroom, including out of hours events
Reporting all showroom leads in a professional and timely manner and forwarding to the sales team to action
Responsible for showroom sampling; coordinate stock levels of sample stock
Liaise with manufacturers to keep showroom and sample room up to date with the latest products
Create and track all shipments for the showroom
Ensure that the showroom is tidy, organised and stocked
Participate in out of hours team and industry events

The Person

We require a confident communicator with a positive, friendly and approachable attitude. You will need to have strong organisational and multitasking skills, whilst also being proficient with Microsoft Office (Word, Excel, Outlook).

Ideally you will have previous experience in similar customer facing roles, such as hospitality or customer service

About Us

With over a century of experience in the construction industry, we’re proud to be one of the UK’s largest independent builders’ merchants. Our network of branches across the Midlands and South-East offer a wide range of building materials and expert advice to everyone from national housebuilders to local tradespeople and DIY enthusiasts. Whether it’s bricks and blocks, timber, landscaping supplies, or specialist products, we deliver with reliability and care. Our knowledgeable staff, responsive service and strong supply partnerships ensure our customers can depend on us to keep their projects moving forward.

We have a deep-rooted commitment to our people and communities, and giving back is core to who we are. Each year we donate a portion of our profits to the EH Smith Charitable Trust, supporting local charities and not-for-profit organisations that make a real difference in the communities we serve.

Our People

At the heart of our business are our colleagues, and that’s why we champion a people-first culture that is caring, respectful and genuinely supportive. We prioritise our colleagues’ well-being and growth, fostering a culture where individuals feel valued, supported, and empowered to reach their full potential.

We believe that learning never stops, and so we actively invest in the development of our colleagues, providing opportunities to grow and thrive in an inclusive, positive environment. Whether someone is just starting their journey with us or looking to take the next step, we provide the tools, encouragement, and opportunities to help them grow and thrive.