Sales Assistant

Made Employment Ltd; Farnham; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Company events

Company pension

Cycle to work scheme

Enhanced maternity leave

Enhanced paternity leave

Health & wellbeing programme

On-site parking

Referral programme

Sick pay

Job summary

Made Employment Ltd is seeking a Sales Assistant for a Farnham showroom. The role involves speaking with customers face-to-face, upselling doors and related furniture, and delivering exemplary service in a leading timber door supplier showroom.

You will engage customers, process orders, manage stock displays, and ensure smooth deliveries while representing a company that values staff development and internal promotion.

Qualifications

• Experience in face-to-face sales with product knowledge and upselling ability.
• Strong customer service mindset and the ability to handle enquiries promptly and politely.
• Ability to learn and recall large product ranges and provide expert advice.

Responsibilities

• Deliver excellent customer service that exceeds customers' expectations.
• Greet showroom visitors, process orders and respond to queries efficiently and courteously.
• Develop and maintain product knowledge to suggest suitable alternatives and upsell.
• Create effective, up-to-date showroom displays with clearly coded, priced products.
• Ensure deliveries are checked and paperwork is completed accurately and promptly.
• Assist with stock takes and support training for new staff.
• Report health and safety issues to the line manager.

Job description

Sales Assistant Vacancy!

Our client are one of the UK's leading supplier of timber doors! They're looking for an experienced sales assistant to join their Farnham showroom.

Benefits

• Company events
• Company pension
• Cycle to work scheme
• Enhanced maternity leave
• Enhanced paternity leave
• Health & wellbeing programme
• On-site parking
• Referral programme
• Sick pay

This role will see you speaking with customers in the showroom and selling our clients' quality products face to face. You will be upselling door furniture alongside the doors themselves.

Duties

• Deliver excellent customer service that exceeds all customer's expectations
• Approaching customers and ensuring that they are dealt with efficiently, courteously and as promptly as possible.
• Dealing with customers' orders and queries in a confident, efficient and professional manner.
• Comprehensive product knowledge (enabling alternatives to be suggested to customers and expert advice given).
• Wherever possible, identifying improvements to processes to enhance customer service, reduce costs, improve margin etc.
• Matching the needs of the customer to the best product available, remembering ironmongery, upselling and stock levels.
• Ensuring all deliveries are checked off accurately, promptly and that relevant paperwork is passed on efficiently and quickly.
• Resolving any customer issues/inquiries to a satisfactory conclusion.
• Keeping paperwork precise and clear so that tasks may be followed by colleagues (particularly whoever is covering for your day off).
• Create effective, up-to-date displays in the showroom, ensuring that all products are clearly coded, priced and kept clean and well presented.
• Ensure specific customer requirements (e.g. glass, rebating etc.) are processed efficiently, promptly and to meet delivery promise.
• Ensure all promises made to customers are realistic, achievable and are completed.
• Be prepared to deputise effectively in the absence of the Branch Manager or Assistant Manager
• Prepare and assist with stocktakes adhering to Company procedure
• Supplied company uniform to be worn at all times and kept neat, clean and presentable, ensuring work wear and appearance standards are adhered to.
• Assist with the training and development of all new recruits.
• Report any Health and Safety issues to your line manager.

If you have experience in face to face sales where you've had to learn and recall large amounts of product and you want to work for a business who actually take care of their staff and love to promote from within, then this is the job for you