Shopping Centre Security & Customer Care Officer

ABM; United Kingdom; Remote; GBP 12,000 - 18,000; Full time

Benefits offered by this job

24/7 GP

Mental Health support

Get Fit Programme

Financial and legal support

Cycle to work

Perks at Work

Job summary

ABM Gracechurch Shopping Centre in the United Kingdom is seeking a professional Security Officer to represent the security team. You will deliver first-class customer service, perform regular patrols, and respond to incidents in a safe, respectful manner.

The role requires SIA and CCTV licenses, First Aid training, and a proactive, team-oriented attitude. Shift pattern is variable, with 24 hours per week on site, in a dynamic shopping centre environment.

Qualifications

• SIA and CCTV license essential.
• First Aid Training required.
• Professional, pleasant, friendly, courteous and helpful at all times.
• One team approach to collaboration.
• Take ownership of situations and escalate when needed.
• Stay motivated and aim high.
• Respect staff and visitors within the shopping centre.

Responsibilities

• Interact with visitors/tenants delivering first-class customer service.
• Carry out regular patrols as per site instructions.
• Proactively help visitors and tenants wherever opportunities arise.
• Maintain a safe, non-threatening environment for all.
• Manage incidents per site policies and procedures.
• Liaise with Control Room and brief colleagues as needed.
• Report unsecure areas to Control Room and take action.
• Record non-conformances and emergencies with control room ops.
• Respond to emergencies ensuring the team is informed.
• Monitor behaviour and log incidents per policy.
• Maintain vigilance against unauthorized access by banned individuals.
• Follow radio procedures at all times.
• Record events in the Security Officer notebook per notebook policy.
• undertake any other duties to meet business needs.
• Be available to cover additional shifts if requested.
• Collaborate with Environmental Services to deliver unified service.

Skills

SIA license

CCTV license

First Aid Training

Professionalism

Teamwork

Ownership

Motivation

Respect for others

Job description

ABM Gracechurch Shopping Centre in the United Kingdom is seeking a professional Security Officer to represent the security team. You will deliver first-class customer service, perform regular patrols, and respond to incidents in a safe, respectful manner.

The role requires SIA and CCTV licenses, First Aid training, and a proactive, team-oriented attitude. Shift pattern is variable, with 24 hours per week on site, in a dynamic shopping centre environment.