Shopper Insights Growth Lead

Suntory Holdings Limited; Uxbridge, Greater London; On-site; GBP 55,000 - 85,000; Full time

Job summary

Suntory Holdings Limited is seeking a Shopper Insights Manager to lead the shopper understanding agenda across GB&I, translating behavioural insights into commercial guidance for channel planning and activation.

You will design and deliver research programmes, manage partners, and leverage loyalty data and EPOS to generate actionable shopper insights for strategic decisions across retail channels.

Qualifications

• Experience in shopper insight, category insight, or retailer/loyalty analytics within FMCG.
• Strong skills in turning complex shopper data into simple, actionable stories.
• Experience with loyalty data, missions studies, and shopper research methodologies.
• Confident in qualitative and quantitative insight commissioning and interpretation.
• Skilled communicator with ability to influence cross-functional teams.
• Highly analytical with strong commercial understanding and behavioural curiosity.
• Ability to manage multiple projects simultaneously and deliver high-quality outputs.
• Familiarity with retail environments across multiple channels.
• Experience in shopper marketing or category management roles.
• Knowledge of advanced shopper research methods such as eye tracking or mobile in-store surveys.

Responsibilities

• Lead the development and execution of the shopper learning agenda across GB&I.
• Design, commission, and deliver shopper research programmes including quantitative, qualitative, loyalty data, missions analysis, and digital shelf insights.
• Manage research partners ensuring robust methodology, high-quality fieldwork, and compelling storytelling.
• Leverage retailer loyalty datasets, EPOS, panel, and digital behaviour data to generate actionable shopper insights.
• Develop and maintain shopper journey frameworks across physical stores, eCommerce, and quick commerce.

Skills

Shopper insight

Category insight

Retailer analytics

Qualitative analysis

Quantitative analysis

Job description

Suntory Holdings Limited is seeking a Shopper Insights Manager to lead the shopper understanding agenda across GB&I, translating behavioural insights into commercial guidance for channel planning and activation.

You will design and deliver research programmes, manage partners, and leverage loyalty data and EPOS to generate actionable shopper insights for strategic decisions across retail channels.