Shop Manager (Tain)

Highland Hospice; Tain; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

10% discount in all 15 Charity Shops

HSF health benefits schemes with wide-

Employee assistance program

Job summary

Highland Hospice in Tain is seeking a Shop Manager to lead the volunteer team and run the day-to-day operation of our charity shop. The role offers 37.5 hours per week, full-time, with a salary of £28,988 per annum and 35 days of holiday per year.

You will drive excellent customer care and steward shop presentation to maximise trading potential. The successful candidate will have leadership experience, thrive in a team, and bring creativity to store initiatives while supporting the Hospice’s

Qualifications

• Experience of leading volunteers and in charity retail (preferred).
• Strong customer care standards.
• Ability to work as part of a team.

Responsibilities

• Manage day-to-day operations of the shop and volunteers.
• Work with volunteers to deliver high standards of customer care.
• Sort, steam and price incoming stock.
• Maintain presentation through layout, display and window dressing.

Skills

People management

Team leadership

Customer service

Creative thinking

Volunteer management

Job description

Hours: 37.5 hours / week (full-time)

Salary: £28,988 per annum

Holiday: 35 days per annum (including public holidays)

Sponsorship: Not applicable for this vacancy

Closing date: Thursday 19 November 2026

Highland Hospice is looking to recruit a Shop Manager for our successful Tain shop. We are looking for someone with drive and personality to lead the volunteer team and the day-to-day operation of our shop. Experience of team leadership is preferred, ideally with volunteer teams and in a Charity Retail environment. This is a great opportunity to develop your retail skills while making a meaningful contribution to the Hospice’s mission of supporting local communities.

DAY IN THE LIFE OF A Charity Shop Manager

What you'll be doing...

Reporting to the Area Manager, you can expect your working day to include the following:

• As our Shop Manager you will manage the day-to-day operations of the shop and volunteers, enabling the shop to operate effectively and achieve its maximum trading potential.
• You will work with volunteers to ensure that high standards of customer care are achieved at all times.
• You will work with the volunteers to sort, steam and price incoming stock to ensure that the shop floor stock levels are maintained.
• You will maintain a high standard of presentation in the shop through effective layout, display and window dressing.

What We Need From You

To succeed in the role of Shop Manager you will need the following qualities and skills:

• Be a people person who loves exceptional service!
• Take great pride in what you do.
• Love working as part of a team.
• Have a creative flair whilst bringing innovative ideas to the role.

What We Offer

At Highland Hospice we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, innovation, and individuality is one of the reasons we are a first-choice health employer in the Highlands! We are passionate about our services and always on the lookout for new talent to join us on our journey...

• 10% discount throughout all of our 15 Charity Shops.
• Access to a wide range of health benefits and services via HSF flexible schemes which can reimburse you up to 100% for a wide range of health care costs.
• Free access to our employee assistance program that provides you with counselling services, financial advice, mental health support and more to help overcome any personal or workplace challenges.
• Generous holiday entitlement with a buy more or sell some option
• Flexible working arrangements
• Pension with addition contribution matching and Death in Service Benefit

Plus access to many more schemes and enhanced benefits.

This post is not subject to a Disclosure/PVG check.

Informal enquiries can be made to Lisa Foster, Retail Manager [e-mail] or 01463 243132

EQUAL OPPORTUNITIES

Highland Hospice is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We accept and celebrate our team for who they are and welcome people of all races, disabilities, sex, gender identities and reassignment, sexual orientation, ages, pregnancy and maternity, religion or belief and marriage and civil partnerships. We keep our recruitment process simple and consider applicants on their abilities alone to ensure a fair interview process. If at any point throughout our process you require reasonable adjustments, please contact .

[e-mail]