Assistant Cluster Shop Manager

Isabel Hospice; Hatfield; On-site; GBP 15,000 - 18,000; Part time

Benefits offered by this job

27 days holiday (pro rata)

Pension scheme

Life assurance scheme

Employee Assistance Programme

Cycle to work scheme

Health Service Discounts

Refer a friend bonus

Job summary

Isabel Hospice in Hatfield is seeking an Assistant Cluster Shop Manager to support the Cluster Manager across two charity shops. You’ll work with volunteers to maintain high standards that reflect our values and mission, driving sales through excellent customer service and visual merchandising.

This is a 15.5-hour-per-week role with shifts arranged on a rota to meet store needs. Weekend work is required, with shifts across two days of the week.

Qualifications

• Experience in a customer-focused environment.
• Interest in or experience with sustainable fashion.
• Excellent communication and people skills.
• Strong organisational skills with a proactive work ethic.
• Ability to lead by example and maintain a positive attitude.

Responsibilities

• Assisting in driving sales and profit through excellent visual merchandising and customer service.
• Creating eye-catching displays and maintaining cleanliness throughout the shop.
• Supporting, training and motivating a team of volunteers.
• Encouraging Gift Aid sign-ups from donors.
• Support events held both in the shop (evenings) and the local community.

Skills

Customer service

Team leadership

Communication

Proactive work ethic

Education

No formal degree required

Tools

MS Office

Job description

We have an opportunity for a passionate, creative and sales motivated individual to help run our two charity shops located in Hatfield.

As anAssistant Cluster Shop Manager, you’ll support the Cluster Manager in overseeing the day-to-day operations across our unique charity shops. You’ll work closely with our team of incredible volunteers and ensure our shops maintain high standards that reflect our values and mission.

This is a 15.5-hour-per-week role, with shifts arranged on a rota to meet the needs of the store. As such, the role requires weekend working and flexibility, with shifts scheduled across 2 days out of 7.

What you’ll be doing:

• Assisting in driving sales and profit through excellent visual merchandising and customer service
• Creating eye‑catching displays and maintaining cleanliness throughout the shop
• Supporting, training and motivating a team of volunteers
• Encouraging Gift Aid sign‑ups from donors
• Support events held both in the shop (evenings) and the local community

Ideal candidates will have:

• Experience of working in a customer focused environment
• Interest in or experience with sustainable fashion
• Excellent communication and people skills
• Shows understanding, respect and consideration for others at all times
• Strong organisational skills with a proactive work ethic
• Ability to lead by example and maintain a positive attitude
• Proficiency in email, MS Office, and internet use

Benefits

Each and every one of our employees contributes to our progress and is supporting our work at Isabel Hospice. In return, we have a generous benefits package which includes:

• 27 days holiday (pro rata)
• Pension scheme
• Life assurance scheme
• Employee Assistance Programme
• Cycle to work scheme
• Health Service Discounts
• Refer a friend bonus

Isabel Hospice is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We thank all applicants for their interest in joining our team.

Successful applicants will be required to undertake an enhanced DBS check.

For details of our inclusion statement, please see our website https://joinus.isabelhospice.org.uk/vacancies