Shop Manager - Romsey

Naomi House & Jacksplace; Romsey; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Competitive salary

24 days holiday

Group pension scheme

Life assurance

HSF Health cash plan

Blue light discount

Ongoing support and development

Job summary

Naomi House & Jacksplace in Romsey is seeking a Shop Manager to lead our busy charity shop. You will manage the day-to-day operation, inspire staff and volunteers, and deliver excellent customer service while promoting the charity's vital work.

This permanent full-time role offers 35 hours per week, weekend work, and a supportive environment with competitive pay (£14.05 per hour) and benefits including pension, life assurance and health plans.

Qualifications

• Experience supervising or managing a team.
• Strong customer service focus and excellent communication.
• Organised, proactive and commercially aware with retail operations know‑how.

Responsibilities

• Lead the day-to-day operation of the charity shop.
• Inspire, support and develop staff and volunteers.
• Create an attractive, welcoming shopping environment.
• Maximise sales and profit through merchandising and stock management.
• Build relationships within the local community and manage shop administration.

Skills

Retail management

Leadership

Customer service

Organisational skills

Communication

Team development

Job description

Shop Manager - Romsey

Application Deadline: 26 November 2026

Department: Retail

Employment Type: Permanent - Full Time

Location: Romsey

Reporting To: Lois Bramley

Compensation: £14.05 / hour

Description

Lead a shop that changes lives

Every purchase in our charity shops helps Naomi and Jack's provide expert care and support to children, young adults and families across the South of England.

We're looking for an enthusiastic and motivated Shop Manager to lead our Romsey store. If you're passionate about retail, enjoy leading people and love delivering great customer experiences, this could be the perfect next step in your career.

Whether you're already a Shop Manager or looking to progress from an Assistant Manager, Deputy Manager or Supervisor role, we'd love to hear from you.

What you'll be doing

As Shop Manager, you'll have the opportunity to make a real impact by:

• Leading the day-to-day operation of our busy charity shop
• Inspiring, supporting and developing a team of staff and volunteers
• Creating an attractive and welcoming shopping environment
• Maximising sales and profit through excellent merchandising and stock management
• Building relationships within the local community
• Managing shop administration, financial controls and banking procedures
• Ensuring high standards of customer service, health and safety, and compliance

You’ll have the autonomy to make decisions, drive performance and help grow the shop's contribution to Naomi and Jack's vital work.

What we're looking for

• An experienced retailer with supervisory or management experience
• A confident leader who enjoys motivating and developing others
• Passionate about delivering first-class customer service
• Organised, proactive and commercially aware
• Comfortable managing stock, sales and shop operations
• A great communicator with strong interpersonal skills
• Enthusiastic about supporting the work of Naomi and Jack's

Experience within charity retail would be preferable but not essential.

More about this role

Benefits include a competitive salary, 24 days holiday, group pension scheme, life assurance, HSF Health cash plan, blue light discount, ongoing support and development and the opportunity to work in an organisation where every job matters!

Working 35 hours per week (5 days over 6), from 9.00am to 17.00. This role will include some weekend working.

Hourly rate of pay: £14.05 per hour

You will need to be eligible to work in the UK to be considered for this role. The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. Successful applicants will be required to apply for an enhanced disclosure from the Disclosure and Barring Service (formerly Criminal Records Bureau) and asked to provide satisfactory references covering the last 5 years.

The Trust is dedicated to fostering a diverse and inclusive workplace. We actively support and encourage applications from individuals of all backgrounds and cultures.

Please let us know if you require any adjustments during the recruitment process, or if you would like to speak to someone before applying at [e-mail]

We reserve the right to close this vacancy earlier than the advertised date once sufficient suitable applications have been received.

Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.