Charity Shop Manager – Lead, Develop & Drive Sales (Romsey)

Naomi House & Jacksplace; Romsey; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Competitive salary

24 days holiday

Group pension scheme

Life assurance

HSF Health cash plan

Blue light discount

Ongoing support and development

Job summary

Naomi House & Jacksplace in Romsey is seeking a Shop Manager to lead our busy charity shop. You will manage the day-to-day operation, inspire staff and volunteers, and deliver excellent customer service while promoting the charity's vital work.

This permanent full-time role offers 35 hours per week, weekend work, and a supportive environment with competitive pay (£14.05 per hour) and benefits including pension, life assurance and health plans.

Qualifications

• Experience supervising or managing a team.
• Strong customer service focus and excellent communication.
• Organised, proactive and commercially aware with retail operations know‑how.

Responsibilities

• Lead the day-to-day operation of the charity shop.
• Inspire, support and develop staff and volunteers.
• Create an attractive, welcoming shopping environment.
• Maximise sales and profit through merchandising and stock management.
• Build relationships within the local community and manage shop administration.

Skills

Retail management

Leadership

Customer service

Organisational skills

Communication

Team development

Job description

Naomi House & Jacksplace in Romsey is seeking a Shop Manager to lead our busy charity shop. You will manage the day-to-day operation, inspire staff and volunteers, and deliver excellent customer service while promoting the charity's vital work.

This permanent full-time role offers 35 hours per week, weekend work, and a supportive environment with competitive pay (£14.05 per hour) and benefits including pension, life assurance and health plans.