Shop Manager: Lead Team, Deliver Fast, Delight Guests

Greggs plc; Congleton; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Competitive pay plus commission

Colleague discount up to 50%

Free hot drinks on shift

Paid breaks

Share of profits (10%)

Health and Wellbeing App with RemoteGP

Holiday entitlement grows with tenure

Colleague share plans

Pension scheme with employer matching

Employee assistance app

Long service awards

Savings and discounts

Job summary

Greggs plc is seeking a Shop Manager to lead and inspire a team, delivering fast, friendly service across in-store, delivery, Click + Collect and drive-thru channels. You will recruit, train and engage colleagues while maintaining high standards of service and shop presentation.

In this role you will be hands-on with food preparation and serving, ensure the shop is clean and well-stocked, and manage wage and waste controls. Greggs values inclusive culture and team development.

Qualifications

• Supervisory or line manager experience.
• Strong customer service delivery in fast-paced environments.
• Experience in food-on-the-go or retail sectors.
• Commitment to inclusive culture and team development.

Responsibilities

• Lead the team to deliver excellent results and maintain high shop standards.
• Drive performance through recruitment, training and colleague engagement.
• Monitor wage and waste controls and uphold customer service standards.
• Hands-on involvement in food preparation and serving customers.
• Keep the shop clean, well-stocked and welcoming for customers.

Skills

Team leadership

Customer service

Retail operations

People development

Food service

Job description

Greggs plc is seeking a Shop Manager to lead and inspire a team, delivering fast, friendly service across in-store, delivery, Click + Collect and drive-thru channels. You will recruit, train and engage colleagues while maintaining high standards of service and shop presentation.

In this role you will be hands-on with food preparation and serving, ensure the shop is clean and well-stocked, and manage wage and waste controls. Greggs values inclusive culture and team development.