Shop Manager: Lead a Fast, Friendly Customer Team

Greggs; Southmoor; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Colleague discount

Free hot drinks

Paid breaks

Profit sharing

Health and Wellbeing App

Holiday entitlement growth

Colleague share plans

Pension scheme

Employee assistance app

Long service awards

Savings and discounts

Job summary

Greggs is seeking a Shop Manager to lead a team across in-shop and on-line channels, delivering fast, friendly service. You will recruit, train and engage colleagues while ensuring wage and waste controls and high customer service standards are maintained.

You’ll also roll up your sleeves for food preparation and keeping the shop clean and welcoming. With a focus on an inclusive culture, you’ll help drive performance, staff development and store profitability while delivering exceptional

Qualifications

• Experience as supervisor/line manager in fast-paced food-on-the-go retail.
• Strong customer service and team leadership abilities.
• Ability to maintain high standards and drive store performance.

Responsibilities

• Lead the team to deliver excellent customer service and high shop standards.
• Drive performance through recruitment, training and colleague engagement.
• Monitor wage and waste controls and maintain service standards.
• Get hands-on with food preparation and serving customers when needed.
• Keep the shop clean, well-stocked and welcoming for customers.

Skills

People management

Customer service

Food retail

Retail operations

Job description

Greggs is seeking a Shop Manager to lead a team across in-shop and on-line channels, delivering fast, friendly service. You will recruit, train and engage colleagues while ensuring wage and waste controls and high customer service standards are maintained.

You’ll also roll up your sleeves for food preparation and keeping the shop clean and welcoming. With a focus on an inclusive culture, you’ll help drive performance, staff development and store profitability while delivering exceptional