Shop Manager

St Leonard's Hospice; York and North Yorkshire; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

41 days annual leave

Pension scheme

Training and development opportunities

Supportive and friendly working enviro

Extensive employee discounts on shops,

Blue Light Card discounts

Job summary

St Leonard's Hospice is recruiting a Shop Manager for our Scarcroft Road, York shop to run day-to-day operations, ensuring an efficient, organised and customer-focused service that maximises income for the Hospice.

You will manage stock and visual merchandising, lead a team of staff and volunteers, and deliver exceptional customer service to donors and customers while upholding our values and Retail Service principles.

Qualifications

• Experience in the retail sector.
• Experience of successfully managing staff and/or volunteers.
• Proven interpersonal skills and the ability to communicate at all levels.
• Excellent organisational skills including attention to detail and prioritising workload.

Responsibilities

• Maximise store sales, profits and KPIs through stock management, visual merchandising and commercial analysis.
• Provide high levels of customer service to donors and customers and uphold hospice values.
• Provide line management support to the shop team of paid staff and volunteers.

Skills

Retail management

Staff management

Interpersonal skills

Organisational skills

Job description

Do you have previous retail management experience and a creative eye for visual merchandising? Then we'd be keen to hear from you!

St Leonard's Hospice is recruiting a Shop Manager to work at our Scarcroft Road, York shop to manage in the day-to-day running, delivering an efficient, organised and customer focussed operation to maximise income for the Hospice. Every interaction with our customers, whether that be through purchases or donations will help us to continue to provide care and support to local people with life limiting illnesses.

Your main responsibilities as Shop Manager will be to:

• Maximise store sales, profits and meet KPIs through management of stock, visual merchandising and commercial analysis
• Provide a high level of customer service to donors and customers and uphold the Hospice values and Retail Service principles
• Provide line management support to the shop team which will consist of paid staff and volunteers

Our ideal candidates will have:

• Experience of working in the retail sector
• Experience of successfully managing staff and/ or volunteers
• Proven interpersonal skills and be able to communicate at all levels within the Hospice and to the general public
• Excellent organisational skills including attention to detail and prioritising their workload and being able to use their initiative to drive footfall and sales

What we can offer you in return:

• Competitive salary
• Up to 41 days annual leave
• Attractive pension scheme
• Training and development opportunities
• A supportive and friendly working environment
• Extensive employee discounts on shops, holidays and lifestyle choices and Blue Light Card discounts

This is a full-time position working 37.5 hours per week, 5 days over 7 which will include weekend working on a rotational basis. The salary band for this role is £25,909 - £27,653 per annum, dependent on experience.

If you wish to discuss this role further, please contact Sarah Baldock, Retail Area Manager by email at [e-mail].

The closing date for this role is 29 November 2026, however we reserve the right to extend or close this post earlier.