Shop Manager

The Disabled Workers Co-operative Ltd.; North Devon; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

35 days holiday

Company pension

Training & career development

Staff networks

Wellbeing incentives

Cycle to work

Long service awards

Job summary

The Disabled Workers Co-operative Ltd. operates charity and community shops, seeking a Shop Manager to lead paid staff and volunteers. You will drive sales, ensure welcoming customer experiences, and uphold inclusive values across all shop activities.

You will recruit, train, and develop a team, oversee stock handling, and collaborate with the Assistant Shop Manager to deliver excellent service while promoting Scopes mission and disability equality.

Qualifications

• Experience managing shop teams in retail or charity sectors.
• Able to spot commercial opportunities and drive sales.
• Customer-focused with a confident, can-do attitude.
• Strong numeracy and IT literacy for stock and sales data.

Responsibilities

• Maximise shop sales performance and identify improvement opportunities.
• Oversee stock collection, preparation and on-shelf density.
• Recruit, manage and develop paid colleagues and volunteers.
• Collaborate with the Assistant Shop Manager to run the shop smoothly.
• Explain how you support Scopes values and equality goals.

Skills

Retail management

People leadership

Customer service

Stock control

IT literacy

Numeracy

Tools

POS systems

Stock software

Job description

In this role, youll lead a team of paid colleagues and volunteers, offering clear guidance, encouragement, and development. Using your experience and management skills, youll help grow sales while making sure every customer and donor enjoys a welcoming and inclusive shop experience. In this role you will:
Ensure shop sales performance is maximised, actively seeking ways to improve the shops performance on a continuous basis.
Manage all aspects of stock collection and preparation; ensuring that stock processing levels are sufficient to achieve required shop floor density, encouraging stock donations at all times. Also support our online selling with identifying suitable items and listing on online selling platforms
Recruit, manage and develop paid colleagues and volunteers within Scopes HR and operational policies and procedures and build a strong team
Work collaboratively with the Assistant Shop Manager, We also ask you to share how you support Scopes values and contribute to our goal of creating a fair and equal future for disabled people.

Working in Our Shops

Our shops are the face of our retail brand, run by dedicated, creative, and passionate teams. We focus on sustainable fashion, engage with local communities, and lead volunteers to deliver a great experience for colleagues and customers. Funds raised support Scopes mission of achieving equality for disabled people and their families.

Shop Hours

Scope shops are open every day. Some weekend and Bank Holiday cover is needed.
Full-time: 35 hours per week, five days out of seven
Part-time: Weekly hours on a seven-day rota

We’re looking for someone who has:

• Previous experience as either a Retail Shop Manager, Assistant Manager, or a Supervisor looking to step up, ideally in retail or charity shops.
• Commercially aware and able to spot opportunities
• Be able to lead and support people
• Customer-focused, with a can-do attitude
• A team player with strong work ethic
• Accurate and detail-oriented
• IT literate and numeracy skills

We welcome applications from people with lived experience of disability and from all backgrounds., In line with UK legislation, we are only able to accept applications from individuals aged 18 or over. This is because the role may involve working alone in the shop without other staff present.

• 35 days holiday
• Pay progression at 6 months and 2 years
• Company pension
• Excellent training and career development
• Strong colleague networks (disability, race, LGBTQ+, gender, social mobility, carers, young people)
• Wellbeing incentives, discounted gym membership, cycle-to-work scheme, and more
• Long service awards and employee recognition awards

One in four of us in the UK are disabled and we are a diverse, proud, and vibrant community. Were here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.

Together we will be unstoppable.