Shop Manager

Helen & Douglas House; Moreton-in-Marsh; On-site; GBP 21,000 - 28,000; Full time

Job summary

Helen & Douglas House in Moreton-in-Marsh is launching a new homeware shop and seeks a hands-on Shop Manager to lead from opening day. You will drive sales, create a welcoming space and build a fantastic team of staff and volunteers.

You will manage day-to-day operations, recruit and train volunteers, and ensure merchandising and stock management underpin strong performance. This role requires weekend work on a rota, a flexible approach, and a passion for customer service in a charity retail

Qualifications

• Experience delivering excellent customer service in a front-facing environment.
• Previous supervisory or management experience.
• Ability to recruit, train and motivate volunteers.
• Strong organisational skills and attention to detail.
• Merchandising and stock management experience.

Responsibilities

• Lead day-to-day running of the shop.
• Manage and support shop team and volunteers.
• Maximise sales and profit through merchandising.
• Deliver excellent customer service and create a welcoming environment.
• Recruit, train and motivate volunteers.
• Ensure the shop is commercially focused, safe and well-presented.

Skills

Customer service

Team leadership

Volunteer management

Merchandising

Stock management

Weekend availability

Job description

An exciting opportunity to lead our new homeware shop in Moreton-in-Marsh, opening next door to our already successful shop, and help shape its success from day one., We're looking for a hands-on Shop Manager to run our new Moreton-In-Marsh shop by driving sales, creating a welcoming space, and leading a fantastic team of staff and volunteers. A brilliant opportunity for someone who loves retail, enjoys working with people, and wants a role with real purpose in the heart of the community. What you'll be doing:

• Leading the day-to-day running of a busy shop.
• Managing and supporting the shop team, including volunteers.
• Maximising sales and profit through great merchandising and stock management.
• Delivering excellent customer service and creating a welcoming shop environment.
• Recruiting, training and motivating volunteers.
• Ensuring the shop is commercially focused, safe and well-presented.
• A passion for great customer service with experience in a customer-facing environment like hospitality, high street or charity retail would help you hit the ground running.
• Previous supervisory or management experience.
• Strong organisational skills and attention to detail.
• Confidence in leading, training and motivating a team.
• A positive, flexible approach and willingness to learn.

The role will require some weekend work on a rota basis. Flexibility is required as working patterns will change regularly due to the needs of the business and levels of volunteers available to work. We are committed to getting the best out of our applicants and employees, we have made the commitment to sharing interview questions prior to interview. Interviews will be conducted virtually via Microsoft Teams.