Shop Manager

Helen & Douglas House; Witney; On-site; GBP 23,000 - 29,000; Full time

Job summary

Helen & Douglas House is seeking a hands-on Shop Manager to run our Witney shop, driving sales, creating a welcoming space and leading a great team of staff and volunteers.

You will oversee day-to-day shop operations, maximise merchandising and stock management, deliver excellent customer service, recruit and motivate volunteers, and ensure the shop remains commercially focused, safe and well-presented in the heart of the community.

Qualifications

• Experience in leading a team in a customer-facing environment.
• Strong merchandising and stock management experience.
• Proven ability to recruit, train and motivate volunteers.
• Supervisory or management experience.
• Excellent organisational skills and attention to detail.
• Positive, flexible approach and willingness to learn.

Responsibilities

• Lead the day-to-day running of a busy shop.
• Manage and support the shop team including volunteers.
• Maximise sales and profit through merchandising and stock management.
• Deliver excellent customer service and create a welcoming shop environment.
• Recruit, train and motivate volunteers.
• Ensure the shop is commercially focused, safe and well-presented.

Skills

Leadership

Customer service

Merchandising

Stock management

Team management

Volunteer management

Organisational skills

Training and motivating

Flexibility

Job description

We're looking for a hands-on Shop Manager to run our Witney shop by driving sales, creating a welcoming space, and leading a fantastic team of staff and volunteers. A brilliant opportunity for someone who loves retail, enjoys working with people, and wants a role with real purpose in the heart of the community. What you'll be doing:

• Leading the day-to-day running of a busy shop.
• Managing and supporting the shop team, including volunteers.
• Maximising sales and profit through great merchandising and stock management.
• Delivering excellent customer service and creating a welcoming shop environment.
• Recruiting, training and motivating volunteers.
• Ensuring the shop is commercially focused, safe and well-presented.
  A passion for great customer service with experience in a customer-facing environment like hospitality, high street or charity retail would help you hit the ground running.
• Previous supervisory or management experience.
• Strong organisational skills and attention to detail.
• Confidence in leading, training and motivating a team.
• A positive, flexible approach and willingness to learn.

The role will require some weekend work on a rota basis. Flexibility is required as working patterns will change regularly due to the needs of the business and levels of volunteers available to work. We are committed to getting the best out of our applicants and employees, we have made the commitment to sharing interview questions prior to interview. Interviews will be conducted virtually via Microsoft Teams.