Shop Assistant

British Red Cross; United Kingdom; Hybrid; GBP 54,000 - 66,000; Part time

Benefits offered by this job

Flexible working

Remote and hybrid working

36 days annual leave (including bank)

Pension scheme

Learning & Development

Discounts

Wellbeing Support

Cycle2Work

Job summary

British Red Cross is seeking a Shop Assistant in Aviemore to support the shop manager, welcome customers, handle the till, and create eye-catching displays, helping run a busy, customer-focused shop. This permanent, part-time role (14 hours per week) offers flexible working options, a friendly team, and opportunities to develop retail skills while contributing to humanitarian work.

You will join a supportive environment with flexible working, holidays, pension, learning opportunities and

Qualifications

• Must have previous retail experience and be confident handling money.
• Strong communication and a passion for customer service.
• Commercial awareness and ability to hit targets.
• Focus on anticipating customer needs and delivering excellent service.
• Able to work as part of a team and on shop floor.

Responsibilities

• Assist the shop manager to run a busy, customer-focused shop and act as the window of the British Red Cross on the high street.
• Help create a brilliant shopping environment and provide an excellent in-store customer experience.
• Be confident on the shop floor as the first point of contact for customers, operate the till, and create striking displays.
• Sort stock and prepare items for display, behind the scenes.

Skills

Retail experience

Money handling

Communication

Customer service

Commercial awareness

Job description

• Location: Aviemore
• Salary: £24,479 per annum, pro rata
• Hours: 14 per week
• Contract: Permanent

Are you a retail superstar who is passionate about helping make a difference?

We're on the lookout for a dynamic Shop Assistant to join our friendly team. This fantastic opportunity will help you develop your retail skills while making a positive impact. Come join us in our mission to spread kindness! Why work for the Red Cross?

“The camaraderie. The feeling of being part of something bigger and knowing that all the hard work goes to help those in crisis” - Deborah, Shop Manager

What will a day in the life of a Shop Assistant involve?

• Assisting the shop manager to run a lucrative, customer-focussed shop that is the 'window of the British Red Cross' on the high street.
• Helping to create a brilliant shopping environment and provide an excellent customer experience in store.
• Confident working on the shop floor, you will be the first point of contact for our customers, operate the till, and create striking displays.
• Being responsible for sorting stock and preparing items for display, behind the scenes.

To be a successful Shop Assistant, what will you need?

• Previous experience of working in a retail environment and are confident with handling money
• To be a strong communicator who thrives on providing excellent customer service and enjoys meeting lots of different people.
• A commercial savvy mindset, with a grasp of hitting targets
• To appreciate and anticipate each customer's needs and delight them with the service provided

Interested? The closing date for applications is 23.59 on Thursday 17th September 2026.

In return for your commitment and expertise, you’ll get:

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays:36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Learning & Development: A range of career & learning opportunities.
• Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform..
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2Work: Lease a bicycle through the scheme.

We are proud to be a Disability Confident and Carers Confident employer.

We are dedicated to building an inclusive, equitable and wellbeing‑focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti‑racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.

Together, we are the world's emergency responders