Cluster Manager

British Red Cross; Woodstock; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Flexible working: Remote and hybrid

36 days annual leave

Pension up to 6%

Recognition platform

Discounts via Reward Gateway

Wellbeing support - CiC & Headspace

Learning & development

Will writing service

Death in Service

Cycle2Work

Job summary

British Red Cross in Woodstock is seeking a Cluster Manager to lead local shops across Wantage, Hungerford, Warminster, Chippenham, Corsham, and Cirencester. You will drive income, manage people and resources, and deepen community ties.

You'll use your retail experience to inspire teams, optimize operations, and respond to local customer needs while promoting the charity's services. A full UK driving licence is preferred to support multi-site management.

Qualifications

• Retail experience at a managing level.
• Proven management skills to inspire your team.
• Ability to translate complex processes into clear tasks.
• Care about the British Red Cross cause and promote the shop locally.

Responsibilities

• Directing and advising on operational matters to shops in your cluster.
• Supporting with people-related tasks, such as recruitment and performance management.
• Monitoring KPIs, aiding shop teams to deliver results and raise funds.
• Promoting the shop in the community and answering local service queries.
• Fostering a commercial, customer-focused shop with knowledge of local competition.

Skills

Retail management

People management

Communication

Customer service

Job description

About The Role

Cluster Manager

Location: Based in Woodstock, covering Wantage, Hungerford, Warminster, Chippenham, Corsham, Cirencester

Salary: £29,026.65 per annum

Hours: 35 per week

Contract: Permanent

Additional Requirement: Full UK driving licence and own vehicle is preferable (business mileage will be reimbursed)

Are you an skilful and dynamic retailer keen to help those in crisis, while taking the next step in your career?

As a Cluster Manager, you will play a pivotal role in helping our retail shops embed themselves in their local community. Using your local knowledge to truly appreciate customer trends whilst increasing brand knowledge at local level. Can you maximise income for our shops, and manage all resources effectively?

If you're a retail expert with a knack for inspiring a team, this role offers a chance to shine! Join our journey to spread kindness. Helping people in crisis begins at your local shop, are you ready to take on this exciting new role?

"I'm not delivering to a profit target to enhance someone's personal wealth. I'm making a real - visible - contribution to supporting the work of my chosen charity" - Joanne, Regional Retail Manager

What will a day in the life of a Cluster Manager involve?

• Directing and advising on operational matters to shops in your cluster.
• Supporting with people related tasks, such as recruitment and assisting with performance management situations.
• Monitoring KPIs, assisting shop teams to deliver results, driving sales and raising vital funds to help those in crisis.
• Promoting the shop in the community and responding to local queries about the services of the BRC.
• Fostering and growing a commercial and customer focused shop, ensuring knowledge of local competition and retail sector trends.

To be a successful Cluster Manager, what will you need?

• Retail experience at a managing level, outstanding customer service and experience with cash handling duties.
• Proven management skills, you know how to develop and inspire your team.
• The skill to translate complex processes down to clear tasks and tailor communications to suit your audience.
• To care about the British Red Cross cause and have the ability to promote the shop in your area.

Interested? The closing date for applications is 23.59 on Thursday 10th September 2026.

In return for your commitment and expertise, you'll get:

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) plus the option to buy extra leave.
• Pension Scheme: Up to 6% contributory pension.
• Recognition Platform: Managers can reward great work with retail vouchers.
• Discounts: Discounts through our Reward Gateway, Blue Light Card, Tickets for Good, and more.
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• Learning & Development: A range of career and learning opportunities.
• Will Writing Service: Access to a free will writing service.
• Death in Service: A tax-free lump sum paid to your beneficiary in the event of your death.
• Cycle2Work: Lease a bicycle through the scheme.

We are proud to be a Disability Confident and Carers Confident employer.

We are dedicated to building an inclusive, equitable and wellbeing-focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti-racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.

Together, we are the world's emergency responders