Shop Manager

British Red Cross; Greater London; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Flexible working

36 days annual leave

Pension scheme

Recognition platform

Discounts

Wellbeing support

Learning & development

Will writing service

Death in service

Cycle2Work

Job summary

The British Red Cross in Lewisham is seeking a Shop Manager to lead our charity shop, motivate a team and deliver excellent service to customers and supporters. You will drive sales, manage cash handling, and ensure a great in-store experience while living our values.

You’ll oversee daily operations, plan shop layouts, train staff and volunteers, and work to financial targets with energy and compassion, while representing the charity in the local community.

Qualifications

• Retail experience at supervisory level.
• Strong customer service skills.
• Ability to lead and inspire a team.
• Experience with cash handling.
• Comfortable with IT and PC usage.

Responsibilities

• Lead the shop team and deliver great customer service.
• Drive sales and achieve financial targets.
• Set up shop floor layout and visual merchandising.
• Recruit, induct and train staff and volunteers.
• Represent BRiTish Red Cross to the community.

Skills

Retail supervision

Customer service

Team motivation

Cash handling

IT skills

Community engagement

Tools

POS systems

Basic IT skills

Job description

Shop Manager

Location: Lewisham

Salary: £26,437 per annum (plus ILW, if residing & working in London)

Hours: 35 per week

Contract: Permanent

Are you ready to lead the team representing the British Red Cross in your community?

We're in search of an enthusiastic Shop Manager to lead our friendly charity shop. If you're a retail expert with a knack for motivating a team, this role offers a chance to shine! Come join our journey to spread kindness.

"Nothing beats the feeling of the team pulling it out of the bag to excel. Generating funds for a worthwhile charity that helps such a wide range of humans is wonderful."

- Nada, Shop Manager

What will a day in the life of a Shop Manager involve?

• Leading a team that provides a brilliant shopping experience for your customers.
• Working on the shop floor, to coordinating activity “behind the scenes”, no two days are the same.
• Designing the perfect layout and environment that helps connect your customers to our cause.
• Being responsible for achieving financial targets and inducting, training, and managing new staff and volunteers.
• Representing the British Red Cross to a high standard and embody our core values.

To be a successful Shop Manager, what will you need?

• Retail experience at supervisory level. You can deliver outstanding customer service and are comfortable with organisational and cash handling duties.
• To know how to get the best out of people. With proven management skills, you know how to develop and inspire your team.
• To be an entrepreneur who can work to targets, using your initiative to achieve fantastic results.
• To know your way around a PC and have proven IT skills experience
• To get 'us'. You care about the British Red Cross cause and have the skills and knowledge to promote the shop in your community as the charity retailer of choice.

In return for your commitment and expertise, you’ll get:

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) plus the option to buy extra leave.
• Pension Scheme: Up to 6% contributory pension.
• Recognition Platform: Managers can reward great work with retail vouchers.
• Discounts: Discounts through our Reward Gateway, Blue Light Card, Tickets for Good, and more.
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• Learning & Development: A range of career and learning opportunities.
• Will Writing Service: Access to a free will writing service.
• Death in Service: A tax‑free lump sum paid to your beneficiary in the event of your death.
• Cycle2Work: Lease a bicycle through the scheme.

We are proud to be a Disability Confident and Carers Confident employer.

We are dedicated to building an inclusive, equitable and wellbeing‑focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti‑racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.

Together, we are the world's emergency responders