Assistant Shop Manager

British Red Cross; Dobwalls; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

Flexible working: remote & hybrid

Days annual leave + buy extra days

Contributory pension scheme

Career & learning opportunities

Blue Light Discount Card & Tickets For

employee benefits platform

Wellbeing support (EAP)

CycleWork bicycle scheme

Job summary

British Red Cross is seeking an Assistant Shop Manager in Truro to lead a busy charity shop front and support a team of volunteers. You will work closely with the shop manager to ensure a smooth daily operation, delivering excellent customer experiences while driving sales and community impact.

The role requires retail experience, strong interpersonal skills, and the ability to balance commercial targets with charity objectives. Flexible working options are available to support staff wellbeing.

Qualifications

• Retail experience in a shop environment is required.
• Strong customer service and people skills are essential.
• Good IT skills and awareness of financial targets are important.

Responsibilities

• Run a profitable, customer-focused shop as the window of the British Red Cross on the high street.
• Coordinate activities behind the scenes with the shop manager; no two days are the same.
• Foster a brilliant shopping environment and deliver an excellent in-store experience.
• Oversee a team of volunteers, providing induction, management, and development.

Skills

Retail experience

Customer service

People skills

IT literacy

Financial awareness

Tools

POS systems

Job description

About The Role Assistant Shop Manager Location: Truro Salary: £, per annum, pro rata Hours: per week Contract: Permanent Are you a retail expert passionate about impacting to meaningful change? We need a dynamic Assistant Shop Manager to join our our friendly charity shop team. This fantastic opportunity will enable you to sharpen your retail skills while impacting the lives of people in your community, across the UK, and abroad. Do you have what it takes to help create a world where kindness knows no bounds? "I'm not delivering to a profit target to enhance someone's personal wealth. I'm making a real, visible contribution to supporting the work of my chosen charity" - Joanne, Regional Retail Manager What will a day in the life of a Assistant Shop Manager involve?

• Collaborating with the shop manager to run a profitable, customer-focussed shop that is the 'window of the British Red Cross' on the high street.
  
• Working on the shop floor, to coordinating activity “behind the scenes”, no two days are the same.
  
• Fostering a brilliant shopping environment and provide an excellent customer experience in store.
  
• Working collaboratively with the shop manager, you’ll oversee a team of dedicated volunteers, delivering their induction, management, and development.

To be a successful Assistant Shop Manager, what will you need?

• To be retail superstar with the experience and know-how from working in a shop environment.
• The traits of a people-person, who enjoys providing an excellent customer experience, championing a team, and meeting people from all walks of life.
• The mind of a commercially savvy individual, who has good awareness of financial targets and measures, alongside proven IT skills.
• The ability to work flexibly to the needs of the store.

Interested? The closing date for applications is on Thursday th September
In return for your commitment and expertise, you’ll get:

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: days annual leave (including bank holidays) + option to buy extra days.
• Pension scheme: Up to % contributory pension.
• Learning & Development: A range of career & learning opportunities.
• Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform..
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• CycleWork: Lease a bicycle through the scheme.

We are proud to champion inclusion as a Disability Confident employer across our UK-based roles and as a Carers Confident Employer. We are dedicated to building an inclusive, equitable and wellbeing‑focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti‑racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.
Together, we are the world's emergency responders