Shop Manager

Shooting Star Children'S Hospices; Camberley; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

NHS Pension Scheme (employer)

Flexible working arrangements

Eye care

Employee Assistance Programme

Mindfulness sessions

2 weeks paid sabbatical leave after 5,

2 weeks paid sabbatical leave after 10

2 weeks paid sabbatical leave after 15

Job summary

Shooting Star Children’s Hospices is seeking a Shop Manager to lead the Godalming charity shop’s daily operations, maximise donated income, and deliver an excellent customer, volunteer and supporter experience. You will drive sales, manage stock, and ensure compliant financial administration.

The role requires retail management experience, staff motivation and strong merchandising skills; flexibility to cover across other shops is essential. DBS check and safeguarding commitments apply.

Qualifications

• Experience of managing a retail environment with responsibility for sales performance, customer service and cash handling.
• Ability to ensure compliance with policies and procedures and relevant legislation.
• Experience in motivating and supporting staff and coordinating volunteers would be advantageous.

Responsibilities

• Lead day-to-day operation of the charity shop and maximise income.
• Oversee customer service, stock processing, merchandising and financial administration.
• Drive sales performance and maintain accurate financial records; ensure shop safety and presentation.

Skills

Retail management

Customer service

Cash handling

Team leadership

Education

Experience in retail management or shop operations

Tools

POS systems

Stock management software

Job description

Your key purpose will be to lead the day to day operation of our Godalming charity shop, maximising income and delivering an excellent experience for our customers, volunteers and supporters while helping to raise vital funds for Shooting Star Children's Hospices.

You will be responsible for overseeing all aspects of shop performance, including customer service, stock management, donation processing, merchandising and financial administration. You will ensure donations are processed efficiently, Gift Aid opportunities are maximised, and stock is presented to a high standard through attractive displays and effective merchandising.

Working closely with Assistant Shop Managers and volunteers, you will create a positive and inclusive environment, providing training, support and direction to ensure the shop is fully staffed and operating effectively. You will be responsible for driving sales performance, maintaining accurate financial records, ensuring compliance with policies, procedures and relevant legislation, and identifying opportunities to maximise income from donated goods.

You will also support fundraising initiatives, charity campaigns and special events, while ensuring the shop remains safe, welcoming, clean and well-presented at all times. Flexibility is essential, as you may be required to provide support and cover across other shop locations when needed.

About you

This role requires experience of managing a retail environment, including responsibility for sales performance, customer service, cash handling and ensuring compliance with relevant policies and procedures. You will have experience of motivating and supporting staff, with the ability to build strong relationships and create a positive and inclusive team culture.

Strong organisational skills, the ability to prioritise competing demands and confidence in making day to day operational decisions are essential. You will be able to manage stock effectively, maintain high merchandising standards and identify opportunities to maximise income through donations, Gift Aid and retail sales.

Experience of recruiting, training and coordinating volunteers would be advantageous, as would experience of charity retail, financial reporting and stock management. Above all, you will be proactive, adaptable and passionate about delivering excellent customer service while supporting the vital work of Shooting Star Children's Hospices.

Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.

What we offer

In return you will receive a competitive salary along with a range of benefits, which include:

• NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions

Annual leave

• 27 days plus Bank Holidays rising with length of service
• 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service

Contractual benefits

• Enhanced maternity, adoption, and paternity leave pay
• Flexible working arrangements
• Reimbursed professional membership fees
• Eye care

Health and wellbeing

• Employee Assistance Programme
• Occupational Health
• Mindfulness sessions
• Mental Health First Aiders

Safeguarding

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Also, we are committed to equal opportunities and consider all applicants to be in line with the Rehabilitation of Offenders Act 1974. Employment is subject to receipt of satisfactory references and a DBS check.

Equality, diversity and inclusion

Shooting Star Children’s Hospices is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospices to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

Please contact Joe Tooze, or 07973828895 if you have any questions about this role.