Shop Manager - Canvey

Havens Hospices; Canvey Island; On-site; GBP 21,000 - 27,000; Full time

Job summary

Havens Hospices is seeking a Shop Manager for our Canvey Island store to lead a team of staff and volunteers in delivering an inspiring, welcoming shopping experience and driving ethical, sustainable retail income for hospice care.

You’ll recruit and motivate volunteers, manage stock and budgets, champion Gift Aid, and ensure compliance with Fire and Health & Safety regulations while delivering excellent customer service and community engagement.

Qualifications

• Demonstrable experience managing a shop.
• Demonstrable experience in managing a team.
• Excellent communication skills, both written and verbal.
• Good IT skills, including Microsoft Office (Teams, Outlook, Excel, Word).

Responsibilities

• Lead by example to create an inspiring and welcoming shopping experience.
• Motivate and manage staff and volunteers to hit targets and deliver great service.
• Drive sales, donations and community engagement while upholding ethical/sustainable practices.
• Champion visual merchandising and sustainable fashion trends.
• Manage stock, budgets and day-to-day operations with energy and efficiency.

Skills

Shop management

Team leadership

Communication skills

IT skills (MS Office)

Education

GCSE English & Maths

Job description

Are you passionate about sustainable fashion, community spirit, and making a real difference every day? We're looking for a dynamic Shop Manager to lead our Canvey team and help us become the South East’s premier destination for treasures and eco-conscious retail.

At the heart of our mission is something much bigger than just great clothes and bargains — we’re here to generate vital income for some of the leading hospice groups in the region, supporting exceptional care for local people and their families.

What We’re Looking For:

• Retail management experience (charity sector a plus, but not essential)
• A people-person with excellent communication and leadership skills
• Passion for sustainability, fashion, and giving back to the community
• A proactive, hands-on approach to hitting targets and solving problems
• Flexibility and a great sense of humour!

Why Join Us?

• Be part of a growing movement in ethical, sustainable retail
• Make a genuine difference to people’s lives through hospice care funding
• Work in a positive, values-driven environment
• Ongoing training, support, and opportunities for progression
• Ready to lead change on the high street and support life-changing care?
  We’d love to hear from you!

Main duties of the job

What You’ll Be Doing:

• Leading by example to create an inspiring and welcoming shopping experience
• Motivating and managing a fantastic team of staff and volunteers
• Driving sales, donations, and community engagement
• Championing visual merchandising and sustainable fashion trends
• Managing stock, budgets, and day-to-day operations with energy and efficiency

Working for our organisation

At Havens Hospices, we care for children, young people and adults with complex or incurable conditions. Our specialist Care Teams can support them and their family living throughout illness, death and bereavement in the comfort of their own home and through our hospice services, Fair Havens and Little Havens.

Working at Havens Hospices allows you to give the gift of time to patients and families, creating memories. Although you may not be giving direct care to our patients, your contribution will have an immediate effect on our care services.

In return for your expertise and passion, you will receive a competitive salary package, and most of all, by making the most of every day you work at Havens Hospices you’ll be helping us continue ‘Making every day count’ for those who need us most.

Havens Hospices is committed to being an inclusive employer where everyone feels valued, supported, and empowered. We are committed to recruiting and interviewing all diverse, talented individuals from all sections of our community, who share our purpose of 'Making every day count' under the Disability Confident Scheme if they meet the minimum criteria - please ensure you select this option within your application.

We encourage applicants to be open about your needs so we can work with you to design an accessible and positive interview experience. Please contact [e-mail] if you require any reasonable adjustments during the process.

Detailed job description and main responsibilities

• To effectively manage the day to day running of the shop staff and volunteers
• To manage stock, optimise profit and maximize sales, retaining oversight for all transactions taken.
• To be aware of, and help the store to hit all sales targets, providing effective leadership to encourage the team to maximise potential.
• To take responsibility for managing your shop and brief the Area Manager at regular agreed intervals (and immediately if urgent) on progress in your allocated shop. proposing action to the Area Manager for improvements in operations.
• To maintain an awareness of developments in local shops, especially in the Charity sector, updating the Area Manager as required.
• To maintain an awareness of the work of Havens Hospices and relevant local or national issues through press, media, and local views.
• To actively promote Gift Aid, sign up donors and achieve performance targets.
• To decide, without reference, but with procedural guidelines, what prices to charge for individual items to maximise both turnover and income.
• Hold shop keys, opening and closing the premises for trading hours, ensuring that the hours are strictly adhered to, and responding to emergency call out if, and when necessary.
• Ensuring the shop is kept clean and tidy and goods are displayed in an attractive and presentable manner.
• Ensure that all statutory responsibilities are met, including Fire and Health & Safety regulations.

Person specification

Skills & Experience

• Demonstrable experience managing a shop
• Demonstrable experience in managing a team
• Excellent communication skills, both written and verbal
• Good standard of IT skills, including using Microsoft Office suite (Teams, Outlook, excel, word).

Education

• GCSE or equivalent in Maths & English, or equivalent

Employer certification / accreditation badges

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.