Shop Manager

Havens Hospices; Canvey Island; On-site; GBP 24,000 - 32,000; Full time

Job summary

Havens Hospices is seeking a Shop Manager for our Canvey Island shop. You will lead a dedicated team of staff and volunteers, driving sales, donations and community engagement while championing sustainable fashion and ethical retail within a charity setting.

You’ll manage stock, budgets and store operations, recruit volunteers, and work with the Area Manager to deliver improvements. This role offers an opportunity to make a tangible difference in the local community.

Qualifications

• Retail management experience, preferably in charity sector
• Strong communication and leadership abilities
• Ability to motivate staff and volunteers to hit targets
• Customer-focused with a proactive, hands-on approach

Responsibilities

• Lead day-to-day shop operations and volunteers
• Drive sales, donations and community engagement
• Promote visual merchandising and sustainable fashion trends
• Manage stock, budgets and day-to-day operations
• Recruit and support volunteers
• Ensure compliance with safety and regulatory standards

Skills

Leadership

Communication

Team management

Sales driven

Sustainability passion

People skills

Problem solving

Job description

Are you passionate about sustainable fashion, community spirit, and making a real difference every day? We're looking for a dynamic Shop Manager to lead our Canvey team and help us become the South East's premier destination for treasures and eco-conscious retail. At the heart of our mission is something much bigger than just great clothes and bargains - we're here to generate vital income for some of the leading hospice groups in the region, supporting exceptional care for local people and their families.

• To effectively manage the day to day running of the shop staff and volunteers
• To manage stock, optimise profit and maximize sales, retaining oversight for all transactions taken.
• To be aware of, and help the store to hit all sales targets, providing effective leadership to encourage the team to maximise potential.
• To take responsibility for managing your shop and brief the Area Manager at regular agreed intervals (and immediately if urgent) on progress in your allocated shop. proposing action to the Area Manager for improvements in operations.
• To maintain an awareness of developments in local shops, especially in the Charity sector, updating the Area Manager as required.
• To maintain an awareness of the work of Havens Hospices and relevant local or national issues through press, media, and local views.
• To actively promote Gift Aid, sign up donors and achieve performance targets.
• To decide, without reference, but with procedural guidelines, what prices to charge for individual items to maximise both turnover and income.
• Hold shop keys, opening and closing the premises for trading hours, ensuring that the hours are strictly adhered to, and responding to emergency call out if, and when necessary.
• Ensuring the shop is kept clean and tidy and goods are displayed in an attractive and presentable manner.
• Ensure that all statutory responsibilities are met, including Fire and Health & Safety regulations.
• Retail management experience (charity sector a plus, but not essential)
• A people-person with excellent communication and leadership skills
• Passion for sustainability, fashion, and giving back to the community
• A proactive, hands‑on approach to hitting targets and solving problems
• Flexibility and a great sense of humour!
• Be part of a growing movement in ethical, sustainable retail
• Make a genuine difference to people's lives through hospice care funding
• Work in a positive, values‑driven environment
• Ongoing training, support, and opportunities for progression
• Ready to lead change on the high street and support life‑changing care?

We'd love to hear from you!

What You'll Be Doing:

• Leading by example to create an inspiring and welcoming shopping experience
• Motivating and managing a fantastic team of staff and volunteers
• Driving sales, donations, and community engagement
• Championing visual merchandising and sustainable fashion trends
• Managing stock, budgets, and day‑to‑day operations with energy and efficiency
• Recruiting volunteers

At Havens Hospices, we care for children, young people and adults with complex or incurable conditions. Our specialist Care Teams can support them and their family living throughout illness, death and bereavement in the comfort of their own home and through our hospice services, Fair Havens and Little Havens. Working at Havens Hospices allows you to give the gift of time to patients and families, creating memories. Although you may not be giving direct care to our patients, your contribution will have an immediate effect on our care services. In return for your expertise and passion, you will receive a competitive salary package, and most of all, by making the most of every day you work at Havens Hospices you'll be helping us continue 'Making every day count' for those who need us most.

Havens Hospices is committed to being an inclusive employer where everyone feels valued, supported, and empowered. We are committed to recruiting and interviewing all diverse, talented individuals from all sections of our community, who share our purpose of 'Making every day count' under the Disability Confident Scheme if they meet the minimum criteria - please ensure you select this option within your application.