Shop Maintenance Resource Planner - Flexible Hours & Growth

Greggs PLC; Newcastle upon Tyne; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Annual leave

Colleague discount

Profit share

Share save schemes

Career progression

Employee assistance programme

Wellbeing resources

Job summary

Greggs PLC is seeking a Shop Maintenance Resource Planner in Newcastle upon Tyne to coordinate engineer workloads through Aeromark, ensuring calls are logged and processed within SLA, and to liaise with contractors and internal teams for timely completion.

The role is full-time, 35 hours weekly with rotating shifts; training and development opportunities are provided within a supportive team environment.

Qualifications

• Excellent organisational skills and ability to plan and prioritise.
• Strong communication and interpersonal abilities.
• Proficient computer literacy and attention to detail.
• Results-focused with a proactive approach.
• Previous similar role experience is desirable.

Responsibilities

• Plan engineer workloads using Aeromark for reactive and planned maintenance.
• Ensure calls are planned, logged and processed to SLAs.
• Escalate jobs per procedures and coordinate with contractors.
• Liaise with 3rd party contractors, engineers and in-house customers.
• Forward and chase jobs to contractors through to completion.
• Coordinate with retail teams to maintain service levels.
• Raise and receipt purchase orders via SAP and accounts system.
• Carry out essential admin tasks as required.

Skills

Excellent organisational skills

Interpersonal skills

Written and verbal communication

Computer literacy

Results driven

Experience desirable

Tools

Aeromark

SAP

Job description

Greggs PLC is seeking a Shop Maintenance Resource Planner in Newcastle upon Tyne to coordinate engineer workloads through Aeromark, ensuring calls are logged and processed within SLA, and to liaise with contractors and internal teams for timely completion.

The role is full-time, 35 hours weekly with rotating shifts; training and development opportunities are provided within a supportive team environment.