Shop Maintenance Resource Planner

Greggs Plc; Wareham; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Colleague discount

Profit share

Share save schemes

Career progression

Employee Assistance Programme

Free hot drinks

Paid breaks

Job summary

Greggs plc in the United Kingdom is recruiting for a Shop Maintenance Resource Planner. The role covers planning engineer workloads using Aeromark for reactive and planned maintenance, ensuring calls are logged and processed to SLA, and liaising with contractors and in-house teams.

You will place orders via SAP and handle related admin tasks. The position requires strong organisational, communication and customer service skills, with flexibility for rotating shifts and weekends.

Qualifications

• Demonstrate strong organisational and communication skills.
• Provide excellent customer service and professional phone manner.
• Be computer literate and able to use business systems (Aeromark, SAP).
• Show flexibility to adapt to rotating shift patterns and bank holidays.
• Team player with a proactive attitude.

Responsibilities

• Plan engineer workloads using Aeromark for reactive and planned maintenance.
• Ensure calls are planned, logged and processed to SLA.
• Escalate jobs per procedures and liaise with contractors and customers.
• Forward and chase jobs to contractors until completion.
• Coordinate with retail teams to deliver good service levels.
• Place purchase orders via SAP and raise receipts as needed.
• Carry out essential admin tasks according to business needs.

Skills

Excellent organisational skills

Interpersonal skills

Customer service skills

Communication skills

Computer literacy

Results driven

Telephone manner

Shift flexibility

Tools

Aeromark

SAP ordering system

Job description

• Colleague Networks - internal groups where colleagues and their allies can share their own experiences, offer feedback on the way we do things at Greggs, and provide support to one another, This is a full-time role (35 hours per week) working 5 out of 7 days with rotating shifts between the hours of 6.30am and 6.30pm including bank holidays and approximately 1 in 4 weekends.
• We know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role
• The base location for this role is Innovate House, Newcastle upon Tyne, NE12 8EW, As a Shop Maintenance Resource Planner you'll:
• Use our mobile workforce management system, Aeromark, to plan Engineer's workloads effectively for both reactive and planned maintenance activities
• Ensure that all calls are planned, logged and processed in line with agreed service level agreements
• Ensure that jobs are escalated in line with agreed procedures
• Liaise with 3rd party contractors, Engineers and in house customers
• Forward and chase jobs to contractors through to completion
• Liaise with our retail teams to ensure they receive a great service in line with our agreed service level agreements
• Place orders through SAP ordering system
• Raise and receipt purchase orders in line with current accounts system
• Carry out essential admin tasks in line with business needs
  You will fit right into this role if you can demonstrate:
• Excellent organisational skills
• Good interpersonal skills
• Excellent Customer Service Skills
• Good written and verbal communication skills
• Computer literate to an intermediate level
• You are results driven
• Previous experience in a similar role (desirable)
• Previous experience of team working
• A professional telephone manner with the ability to communicate at all levels
• Flexibility to changeable shift patterns
• A willingness to learn and develop within a great team!
• 21 days (4.2 weeks) annual leave, pro-rated, increasing with service, plus bank holidays and 1 additional floating day
• Colleague discount, up to 50% off our own-produced products
• Paid breaks
• Free hot drinks while on a shift break
• Profit share: We want everyone to share in the success of the business, so we distribute 10% of our profits to all our employees who have at least 6-month service, or more, each year
• Share save schemes that let you buy discounted Greggs shares, by saving a set amount of money over a fixed time, to have an even bigger share of our profits
• Career progression and learning and development
• Employee Assistance Programme; A free, confidential helpline, offering advice and support with financial, relationship, work-related and wellbeing issues, 24 hours a day, 365 days a year. Including a mobile app providing a range of wellness content on physical, mental, social, and financial wellbeing
• Perks and savings, such as digital gift card discounts, online cashback, in-store and online coupons and lifestyle offers