Retail Process Improvement Lead - Newcastle

Greggs; Newcastle upon Tyne; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Management bonus up to 10%

Pension scheme matches up to 7%

Colleague discount up to 50%

Profit share 10% of profits

25 days annual leave

Colleague share plans

Private Medical Insurance

Income Protection

Death in service

Wellbeing app and EAP

Discounts and savings

Career progression

Job summary

Greggs is hiring a Retail Process Manager to lead how our shops operate daily. Based at Newcastle upon Tyne, you’ll own routines, tasks, cleaning, and temperature monitoring while collaborating with internal teams to improve shop processes and safety.

The role requires strong operational judgement, analytical thinking, and excellent organizational skills. You’ll partner with Retail, Shop Development, Procurement, Technology and Finance to implement evidence-led changes, measure impact, and roll

Qualifications

• Strong operational judgement and analytical problem-solving abilities.
• Excellent attention to detail and strong organisational skills.
• Experience in leading cross-functional projects across multiple sites.
• Ability to build concise business cases and define clear requirements for systems or equipment.

Responsibilities

• Lead improvements to shop day-to-day operations, including task management, cleaning methods and temperature monitoring.
• Use feedback, audits and data to identify and prioritise improvement opportunities.
• Spend time in shops observing processes and talking with Shop Managers and Area Managers to identify root causes.
• Run practical trials of new equipment, processes and ways of working with cross-functional teams; plan and measure outcomes.
• Analyse trial results and decide whether to stop, refine or roll out changes.
• Ensure changes deliver expected benefits and roll out where appropriate.
• Create clear operational requirements for shop systems and coordinate with standards and communications teams.
• Own the performance measures for the area and act when drivers diverge from targets.
• Collaborate across Retail, Shop Development, Procurement, Technology, Health & Safety, Finance and Supply Chain to reflect real shop conditions.

Skills

Operational judgement

Analytical problem-solving

Attention to detail

Organisational skills

Cross-functional collaboration

Job description

Greggs is hiring a Retail Process Manager to lead how our shops operate daily. Based at Newcastle upon Tyne, you’ll own routines, tasks, cleaning, and temperature monitoring while collaborating with internal teams to improve shop processes and safety.

The role requires strong operational judgement, analytical thinking, and excellent organizational skills. You’ll partner with Retail, Shop Development, Procurement, Technology and Finance to implement evidence-led changes, measure impact, and roll