Shop Maintenance Resource Planner

Greggs PLC; Newcastle upon Tyne; Vor Ort; GBP 22.000 - 27.000; Vollzeit

Benefits dieser Stelle

Annual leave

Colleague discount

Profit share

Share save schemes

Career progression

Employee assistance programme

Wellbeing resources

Zusammenfassung

Greggs PLC is seeking a Shop Maintenance Resource Planner in Newcastle upon Tyne to coordinate engineer workloads through Aeromark, ensuring calls are logged and processed within SLA, and to liaise with contractors and internal teams for timely completion.

The role is full-time, 35 hours weekly with rotating shifts; training and development opportunities are provided within a supportive team environment.

Qualifikationen

• Excellent organisational skills and ability to plan and prioritise.
• Strong communication and interpersonal abilities.
• Proficient computer literacy and attention to detail.
• Results-focused with a proactive approach.
• Previous similar role experience is desirable.

Aufgaben

• Plan engineer workloads using Aeromark for reactive and planned maintenance.
• Ensure calls are planned, logged and processed to SLAs.
• Escalate jobs per procedures and coordinate with contractors.
• Liaise with 3rd party contractors, engineers and in-house customers.
• Forward and chase jobs to contractors through to completion.
• Coordinate with retail teams to maintain service levels.
• Raise and receipt purchase orders via SAP and accounts system.
• Carry out essential admin tasks as required.

Kenntnisse

Excellent organisational skills

Interpersonal skills

Written and verbal communication

Computer literacy

Results driven

Experience desirable

Tools

Aeromark

SAP

Jobbeschreibung

Salary: Up to £24,628 per annum, depending on experience

About the role

• This is a full-time role (35 hours per week) working 5 out of 7 days with rotating shifts between the hours of 6.30am and 6.30pm including bank holidays and approximately 1 in 4 weekends.
• We know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role
• The base location for this role is Innovate House, Newcastle upon Tyne, NE12 8EW

What you’ll do

As a Shop Maintenance Resource Planner you’ll:

• Use our mobile workforce management system, Aeromark, to plan Engineer’s workloads effectively for both reactive and planned maintenance activities
• Ensure that all calls are planned, logged and processed in line with agreed service level agreements
• Ensure that jobsare escalated in line with agreed procedures
• Liaise with 3rd party contractors, Engineers and in house customers
• Forward and chasejobs to contractors through to completion
• Liaise with our retail teams to ensure they receive a great service in line with our agreed service level agreements
• Place orders through SAP ordering systemRaise and receipt purchase orders in line with current accounts system
• Carry out essential admin tasks in line with business needs

About you

• Excellent organisational skills
• Good interpersonal skills
• Good written and verbal communication skills
• Computer literate to an intermediate level
• You are results driven
• Previous experience in a similar role (desirable)
• Previous experience of team working
• A professional telephone manner with the ability to communicate at all levels
• A willingness to learn and develop within a great team!

About Greggs

Here at Greggs, we love what we do, and we have fun! What makes Greggs so special is our culture – the way we are, the way we behave and the way we support each other. We're hard-working, but above all else we're family; and it doesn't matter who you are, where you're from or what your favourite bake is, we’d love you to join us! We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views. We'll make sure you have the skills and knowledge you need to have a great career with us.

We have a fantastic opportunity to join the Shop Maintenance team at Greggs.

We can offer you:

• 21 days (4.2 weeks) annual leave, pro-rated, increasing with service, plus bank holidays and 1 additional floating day
• Colleague discount, up to 50% off our own-produced products
• Free hot drinks while on a shift break
• Profit share: We want everyone to share in the success of the business, so we distribute 10% of our profits to all our employees whohave at least 6-month service, or more, each year
• Share save schemes that let you buy discounted Greggs shares, by saving a set amount of money over a fixed time, to have an even bigger share of our profits
• Career progression and learning and development
• Employee Assistance Programme; A free, confidential helpline, offering advice and support with financial, relationship, work-relatedand wellbeing issues, 24 hours a day, 365daysa year. Including a mobile app providing a range of wellness content on physical, mental, social,andfinancial wellbeing
• Perks and savings, such as digital gift card discounts, online cashback, in-store and online couponsand lifestyle offers
• A company who cares about our communities; the environment and being a better business! Click here to read about The Greggs Pledge
• Colleague Networks – internal groups where colleagues and their allies can share their own experiences, offer feedback on the way we do things at Greggs, andprovide support to one another